Senior Network Field Technician

We are seeking a highly experienced, customer-focused Senior Network Field Technician to lead the installation, integration, maintenance, and troubleshooting of wired, wireless, and security network infrastructure across multiple sites. This senior‑level role serves as a technical escalation point for complex issues, provides leadership on advanced projects, and mentors junior technicians while ensuring reliable, secure, and high‑performing enterprise network environments.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Salary Range: $61,400- $80,500 annually;
Depends upon experience

• Lead and perform the installation, configuration, integration, repair, upgrade, and maintenance of enterprise network infrastructure, including:
• Copper and fiber cabling
• Network switches, routers, and firewalls
• Wireless access points and controllers
• UPS systems and environmental or security devices
• Serve as the point of escalation for complex or unresolved network issues involving cable, hardware, software, wireless, telephony, and related technologies.
• Perform advanced on‑site diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues.
• Provide direct on‑site and remote technical support to customers and internal stakeholders, maintaining high quality service and customer satisfaction.
• Lead and participate in scheduled upgrades, emergency response, and preventative maintenance activities, including participation in a 24x7 on‑call or shift‑based rotation.
• Coordinate closely with customers, operations, and engineering teams to validate alarms, plan maintenance windows, restore services, and implement scalable network and security solutions.
• Maintain accurate and thorough documentation, including network diagrams, cabling records, service tickets, time logs, and configuration details using ticketing and SNOW.
• Ensure strict compliance with safety, operational, and organizational standards (e.g., OSHA) when working with power, ladders, lifts, confined spaces, or mounted equipment.
• Act as a technical lead on complex projects, assisting with task coordination, work prioritization, and execution.
• Mentor, train, and provide technical guidance to Field Technicians; contribute to knowledge sharing and continuous improvement initiatives.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.
• This position is not eligible for sponsorship.

• Relevant professional certifications preferred (e.g., CCNA/CCNP, CompTIA Network+/Security+, or equivalent vendor certifications).
• Proficiency with ticket management.
• Senior‑level technical judgment with strong problem‑solving skills and attention to detail.
• Customer‑focused communicator able to interact effectively with technical and non‑technical stakeholders.
• Professional appearance and demeanor.
• Self‑motivated leader capable of working independently or guiding others as part of a team.
• Commitment to continuous learning and staying current with evolving network and security technologies.
• Minimum of 6 years of experience installing, integrating, troubleshooting, and maintaining enterprise network systems.
• Proven expertise serving as a point of escalation for complex networking issues.
• Proficiency with Arista network devices and basic‑to‑advanced CLI configuration.
• Valid driver’s license with a clean driving record.
• Physical ability to unpack, set up, lift, and move network equipment (typically up to 55 lb or more as required).
• Provides basic personal tools; advanced test equipment is supplied as needed.
• Ability to read construction drawings, create or redline low‑voltage plans, and coordinate with facilities and…