Presales Solutions Architect - ServiceNow

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

AtAHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Become a thought leader and team member of an established and growing Elite Service Now partner. Being part of an elite team, you will take your career to the next level. Members of our Intelligent Operations team have the opportunity to work within our Service Now practice and enhance their skill set, by learning and leveraging not only Service Now but the other technology partners in our portfolio.

This allows our team to develop the proper solutions to meet our customer’s desired business outcomes.

Our customers may be new to the Service Now platform, replacing an existing solution, have extended Service Now solutions or created high‑value business processes using the Service Now platform, to support their journey towards digital transformation. The ideal candidate is an independent, self‑driven thought leader, who enjoys interfacing with customers and desires to drive innovative business solutions by applying their technical and business skills.

This role partners with sales, delivery, solution engineering peers, to achieve customer success, through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome‑driven solutions. The role also may require demonstration and prototyping of platform capabilities and in select cases identify the specific requirements needed to develop innovative application prototypes.

The Senior Service Now Pre‑Sales Solutions Engineer will also provide solutions and enablement to the technical salesforce and provide prospective customers with product and solution advice during pre‑sales discussions.

• Drive innovative business solutions and digital transformation with our customers
• Consult with customers and prospects to understand their needs and pain‑points and evangelize the business value of the Service Now platform.
• Architect solutions on the Service Now platform both independently and collaboratively
• Demonstrate live to customers and prospects the Service Now platform highlighting it’s features and functionality
• Conduct business process and/or technical workshops that may include enablement sessions.
• Interact with the Service Now community as a thought leader on solutioning on the Service Now platform
• Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables.
• Thrive in a fast paced growing company
• Develop documentation, pricing and statements of work for customers
• Learn other technologies from a high level that may integrate with Service Now to produce a holistic outcome
• Obtain and maintain pre‑sales Service Now certifications for the different product lines available

• 7+ years experience as a solution/sales engineer or a consultant for a software company
• College degree (or equivalent experience) in the fields of Software Engineering, Computer Sciences, or related discipline
• Strong functional knowledge of the Service Now platform across multiple modules
• ITIL Foundations v3 or higher certification and/or working knowledge of ITIL concepts.
• Working knowledge of Agile/Scrum methodology.
• Passion for problem‑solving to solution selling
• Knowledge of web development or mobile app development, business modeling, database concepts and…