HVAC Service Dispatcher ServiceTitan

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

This is not an entry-level dispatch role. We’re looking for a high-level dispatcher who already knows how to run a board, manage multiple technicians, and keep a fast-moving service operation running at full capacity.

If you’ve used Service Titan in a high-volume environment and know how to drive revenue through dispatch, this will feel like a step up—not just another job.

• Schedule and dispatch technicians using Service Titan based on priority, skill set, and location
• Manage high call volume and same-day service demand
• Optimize routing and technician utilization to reduce downtime and increase revenue
• Monitor technician progress and adjust schedules in real time
• Handle urgent and escalated service requests with speed and accuracy
• Maintain accurate job records, notes, and invoicing within Service Titan
• Communicate clearly with technicians, customers, and internal teams
• Track and improve KPIs such as:
  • Technician utilization
  • Job completion time
  • Revenue per technician
  • First-time completion rate
• Support after-hours or on-call rotation as needed

• Experience coordinating large teams (15–50+ technicians)
• Background in field service, construction, or skilled trades environments
• Experience with maintenance agreements or recurring service customers
• Strong understanding of scheduling efficiency and route optimization

• Own the schedule and dispatch board from start to finish
• Keep technicians productive, moving, and fully utilized
• Handle same-day demand and last-minute changes without breaking flow
• Make real-time decisions that impact revenue and efficiency
• Work directly with leadership to improve performance, not just maintain it