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HVAC Service Dispatcher ServiceTitan

Job in Tempe, Maricopa County, Arizona, 85285, USA
Listing for: Ambition Mechanical Services
Full Time position
Listed on 2026-06-11
Job specializations:
  • IT/Tech
    IT Support
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
Position: HVAC Service Dispatcher ServiceTitan Required

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Job Description

This is not an entry-level dispatch role. We’re looking for a high-level dispatcher who already knows how to run a board, manage multiple technicians, and keep a fast-moving service operation running at full capacity.

If you’ve used Service Titan in a high-volume environment and know how to drive revenue through dispatch, this will feel like a step up—not just another job.

Key Responsibilities
  • Schedule and dispatch technicians using Service Titan based on priority, skill set, and location
  • Manage high call volume and same-day service demand
  • Optimize routing and technician utilization to reduce downtime and increase revenue
  • Monitor technician progress and adjust schedules in real time
  • Handle urgent and escalated service requests with speed and accuracy
  • Maintain accurate job records, notes, and invoicing within Service Titan
  • Communicate clearly with technicians, customers, and internal teams
  • Track and improve KPIs such as:
    • Technician utilization
    • Job completion time
    • Revenue per technician
    • First-time completion rate
  • Support after-hours or on-call rotation as needed
Preferred Qualifications
  • Experience coordinating large teams (15–50+ technicians)
  • Background in field service, construction, or skilled trades environments
  • Experience with maintenance agreements or recurring service customers
  • Strong understanding of scheduling efficiency and route optimization
What You’ll Do
  • Own the schedule and dispatch board from start to finish
  • Keep technicians productive, moving, and fully utilized
  • Handle same-day demand and last-minute changes without breaking flow
  • Make real-time decisions that impact revenue and efficiency
  • Work directly with leadership to improve performance, not just maintain it
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