EUC technician​/Site IT Support

Tempe, AZ

• Strong communication and interpersonal skills with experience in IT Hardware & Software Asset Management services.
• Experience in managing PC and Mobile Assets in Service Now module and awareness of different stages in the asset management lifecycle.
• Work with vendors to conduct physical asset audits and maintain asset stock rooms.
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling).
• Track complete lifecycle management for each asset to maintain warranty information, refresh date and end of life information.
• Knowledge of Service Now, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills.
• Smart hands support for Server and Network devices.
• Train the Trainer.
• Must be working from site.
• 100% Work from Office (Client location).
• Asset inventory management (New Device Asset/Import/Physical Stocking).
• PC Fulfillment (New, Break fix and Life Cycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import).
• Accessory Request Fulfillment and Unknown Device Research/Investigation.
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle).
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels).
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations).
• New Hire onboarding training and orientation.
• Generic managerial skills, if any.

• ITIL Trained/Certified.
• Dell Certified Technician.
• Apple Certified Technician.
• Desired Candidate Profile:
  Bachelor of Computer Science.
• Desired
  
  Skills:
  
  Desktop management.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Base Salary Range: $50,000 to $60,000 Per Annum