College Intern - SRP Content Management

Requisition : 20189

The Content Services internship offers a dynamic opportunity to work on a large, corporate-wide project while gaining hands-on experience in Information Management and IT best practices. Interns will develop valuable technical and business skills and have opportunities to build connections across SRP. This role involves collaboration with a variety of IT professionals, including Systems Administrators, Business Analysts, Project Managers, and Information Architects.

The responsibilities are engaging and designed to provide meaningful, real-world experience.

The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

• Deliver client support for users of enterprise content management solutions (Open Text Content Suite, iManage, and Microsoft 365 applications) assisting with questions and service requests.
• Troubleshoot and resolve customer, system, and technical issues in enterprise content management systems by identifying root causes, coordinating with stakeholders, and implementing timely solutions.
• Partner with business units across SRP to gather and document requirements for new requests.
• Collaborate with System Administrators to design and implement solutions using built-in capabilities across a variety of enterprise content management solutions.
• Provide ongoing support for deployed solutions.

A high school diploma, GED, or equivalent is required.

Knowledge &

Skills:

• Skilled in the use of Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, SharePoint, and web browsers.
• Excellent communication and presentation skills; ability to communicate clearly with clients and colleagues.
• Deals well with ambiguity and is comfortable in a fast paced and evolving work environment.
• Results oriented.
• High degree of learning agility.
• Team player.
• Highly organized.

• Customer Focus: delivers excellent customer service.
• Achiever: consistently works to meet daily goals.
• Responsibility: reliable, accountable, and follows through on tasks.

College level coursework (100 or higher) from an accredited institution is preferred. Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills. Knowledge such as accounting, general administrative principles, communications, marketing, personnel, finance, training, business and other non-scientific fields.

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level.

Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

All candidates must be legally authorized to work in the United States. Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.