Desktop Support

Responsibilities

• Provide technical support to end users via phone, email, chat, remote tools, and in-person interactions.
• Troubleshoot and resolve hardware, software, and connectivity issues across desktops, laptops, mobile devices, and peripherals.
• Manage and resolve incidents, service requests, and tasks through an IT service management (ITSM) ticketing system.
• Support operating systems, productivity tools, and security software, including encryption and endpoint protection solutions.
• Maintain accurate and timely updates within ticketing systems, ensuring proper documentation of issues and resolutions.
• Ensure timely completion of assigned work while meeting service level expectations and customer satisfaction goals.
• Escalate complex issues to appropriate teams and serve as a point of contact for ongoing incident management.
• Provide remote support and assist with virtual meeting and collaboration tools.
• Identify recurring technical or process issues and recommend improvements.
• Deliver high-quality customer service in a fast‑paced, team‑oriented environment.
• Follow established policies, procedures, and security guidelines to ensure compliance.
• Collaborate with IT teams and respond to assignments or dispatch requests as directed.
• Perform additional duties as assigned, including occasional local travel to support multiple locations.

This is a Contract position based out of Tempe, AZ. It is a fully onsite role.

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.