Implementation Manager III

Revolution Parts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart.

If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

We’re seeking an experienced implementation professional to own the end-to-end onboarding journey for new Revolution Parts customers — from Sales handoff through live launch and post-launch value confirmation. You will lead structured, milestone-gated implementations, enforce readiness gates before advancing phases, validate technical integrations, co-create measurable success plans, train dealer teams, and execute clean handoffs to Customer Success. The Implementation Manager II manages a portfolio of 10–40 concurrent client implementations across tiers of complexity and is the single thread of accountability from handoff to first value.

• Own the full onboarding lifecycle across a defined journey:
  Sales Handoff → Kickoff → Success Plan → Configuration & Channel Setup → Training → Launch → Time to Value & CSM Handoff.
• Enforce hard readiness gates at each milestone; document blockers, reschedule as needed, and communicate go/no-go decisions clearly.
• Manage 10–40 concurrent implementations with varying timelines, tiers, and complexity without dropping threads.

• Evaluate inbound handoffs against a structured readiness checklist; identify gaps in data, expectations, or solution fit before scheduling kickoff.
• Provide feedback on handoff quality and partner with Sales leadership on pattern issues and enablement opportunities.

• Provision and stage accounts and selling channels through defined CRM workflows; troubleshoot provisioning errors methodically.
• Validate critical integrations and configurations using documented test protocols (e.g., data feeds, inventory/warehouse mapping, domain/DNS, payment processing flows).
• Perform pre-launch QA to confirm operational readiness across all configured modules and workflows.

• Lead a working-session Success Plan that defines measurable outcomes (e.g., revenue, order volume, operational KPIs), first-value milestones, owners, and dates.
• Translate high-level goals into time-bound targets and surface risks with clear mitigation plans.

• Deliver structured training that prepares customer teams to operate independently: order processing, refunds/cancellations, fulfillment, and reporting basics.
• Run live test transactions to validate end-to-end readiness and build operator confidence.

• Run every call from a defined agenda; open with goals, close with read-back of action items, owners, due dates, and the next meeting on the calendar.
• Send timely recap communications and validate “homework” completion with objective evidence before advancing milestones.

• Coordinate with internal technical, design/creative, and go-to-market teams to sequence work and resolve blockers.
• Execute a thorough CSM handoff: document goals, risks, open items, and establish continuity with the customer.

• Maintain accurate, real-time records in Salesforce (or similar CRM) and in the customer success platform for journey progress, action items, and risk tracking.
• Document decisions and status in the system of record — not in personal notes — ensuring visibility and continuity.

• Gate Enforcer:
  You protect the process by upholding readiness criteria without harming the relationship.
• Structured Operator:
  You execute from playbooks, agendas, templates, and consistent documentation.
• Technical…