Tier 1 Tech Support

Technology Support Professional

Tempe, AZ 85281

Remote
** Must reside within a 50 mile radius of Tempe, AZ. On-site equipment pick-up/orientation required*
* Pay Rate: $23/hr

Schedule:

Monday-Friday, shifts range 8am-8pm MST

Anticipated

Start Date:

July 23rd

Description

We're looking for a Technology Support Professional who is passionate about the financial industry. This position will be responsible for creating an effortless experience through end-to-end client support for a client base that consists of sophisticated financial professionals who require a unique level of service. The position will support clients in all navigational aspects of our proprietary financial technology software as well as a multitude of other financial applications and platforms, including internet browsers, mobile applications and affiliate technology.

Other proficiencies will include Microsoft office products, such as Outlook Exchange. Additional responsibilities will include troubleshooting the applications and providing product training and consultation. The candidate will be expected to ensure resolution to all customer requests and issues in a timely fashion by partnering with team members both inside and outside of our department.

Responsibilities:

- Assist financial professionals in navigating and troubleshooting proprietary and vendor software, as well as multiple office applications and browsers

- Supporting first contact resolution efforts by guiding advisors and their assistants through processes and system platforms as they relate to the various technology tools CTM provisions access to.

- Maintaining knowledge about various products supported. Be able to explain the differences between the products to advisors and internal business partners to meet the technology needs of our clients.

- Working closely with Tech Support, Registration, New Client Onboarding, Business Transitions, Business Consulting, and Cash Management.

- Resolving client inquiries via email, chat, and phone

- Timely update of all ongoing support issues into service tracking system, log detailed report of issues and collaborate with escalation teams to ensure timely reporting and response

- Maintain working knowledge of cataloged issues to ensure awareness and create alternative solutions.

- Work in a team-oriented environment, advocating for our clients by collecting and reporting feedback, suggesting enhancements and communicating client requirements to application development teams

- Account maintenance (transaction inquiries, electronic document reviews, etc.)

- Provides new and existing customers with the best possible service in relation to application inquiries, service requests, suggestions and complaints

- Resolves customer inquiries and complaints fairly and effectively in compliance with the financial regulations

- Ability to work in a fast-paced, demanding environment, at times handling back-to-back phone calls.

- Maintain a professional performance standard that exhibits reliability, accountability, and ownership

- Gain moderate understanding financial industry terms

- Continually develop subject matter expertise for new applications through product releases that pertain to advisory/brokerage services and end client support.

Requirements:

- Proficiency in Microsoft Windows, Office, Exchange, iOS, Android, and multiple browsers

- Problem solving skills & attributes

#west priority
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Job Type & Location

This is a Contract position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision  - Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available  - Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability  - Health Spending Account (HSA)  - Transportation benefits  - Employee Assistance Program  - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Final date to receive applications

This position is anticipated to close on Jun 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color,…