Business Analyst

Business And Data Analyst 2

Business and Data Analytics

Full time

$54,375 - $70,000 per year; offer dependent on experience

Help the most innovative university in the U.S. build and sustain a technology ecosystem that advances student success and fosters a culture of care. Student Success Innovations, within the Office of the Executive Vice President and University Provost, aligns people, processes, and technology to deliver scalable, data-informed solutions that enhance the student experience, reduce system complexity, and strengthen engagement through a balance of digital tools and personalized support.

Student Success Innovations seeks a Business Analyst to support enterprise technologies that power student services and academic operations, with a focus on ASU's Enterprise Salesforce ecosystem, including Case Management, Knowledge, Mogli SMS, and custom applications.

This role provides both operational and project-based support across multiple Salesforce initiatives, serving as a liaison between academic and administrative stakeholders and technical teams. The Business Analyst partners with colleges and service units to ensure solutions are clearly defined, well‑documented, and aligned with institutional priorities.

Key responsibilities include eliciting and documenting business and functional requirements, analyzing current and future‑state processes, supporting end users, coordinating enhancements, and promoting system effectiveness and adoption. The role regularly engages faculty and staff to understand operational needs, support onboarding and training, and translate requirements into clear, actionable specifications in collaboration with Salesforce administrators and developers.

For new initiatives, the Business Analyst leads discovery efforts, develops detailed requirements and process documentation, and supports quality assurance and user acceptance testing. For existing systems, the role provides structured troubleshooting, enhancement analysis, and continuous improvement to ensure sustained performance and value.

This position does not perform Salesforce configuration. Instead, it focuses on requirements definition, stakeholder alignment, and documentation, working closely with technical teams to support effective implementation.

The ideal candidate thrives in a fast‑paced environment, manages multiple concurrent initiatives with attention to detail, and demonstrates strong analytical, organizational, and communication skills. Success in this role requires effective collaboration with faculty, staff, and leadership, along with a strong commitment to student success and the ASU community.

• Defines and contributes to the scope and objectives for enhancements and new initiatives within ASU's Enterprise Salesforce Org, partnering with stakeholders and technical teams to deliver solutions that meet academic and operational needs.
• Consults with faculty, academic college staff, and university service units to understand business needs and identify process improvement opportunities; conducts requirements gathering and solution analysis to support those needs.
• Elicits, analyzes, and documents user requirements through interviews, stakeholder meetings, workflow analysis, use cases, and user stories.
• Plans, prepares, and leads structured stakeholder engagement sessions, including large‑group briefings, requirements discovery workshops, and survey readout sessions for audiences ranging from frontline advising staff to college leadership. Facilitates virtual sessions with 20 or more participants, manages discussion, captures input in real time, and ensures sessions result in actionable outcomes.
• Develops and distributes pre‑session materials, facilitator guides, and post‑session summaries that communicate platform changes, gather stakeholder input on proposed functionality, and document decisions and open items for follow‑up.
• Serves as a liaison between academic and administrative stakeholders and Salesforce technical teams, ensuring clear communication and alignment throughout the solution lifecycle.
• Collaborates with development teams to review technical specifications and confirm…