Technology Support Specialist Senior

Technology Support Specialist Senior (2 Openings)

Job

Location:

District Support Services Cntr

Full/Part Time:
Full Time

Regular/Temporary:
Regular

Salary Range: $23.60 - $30.68 hourly, DOE

Grade: 113

Work Schedule:

Monday - Friday, 8am - 5pm
Summer

Hours:

Monday - Thursday, 7am-6pm

Work Calendar: 12 Months

Information Technology Services (ITS) at the Maricopa Community Colleges District (MCCCD) is seeking a proactive Senior Technology Support Specialist to support the campus community. Under the direction of the IT Manager, this role provides advanced technical support for endpoint, software, and classroom technologies to advance teaching, learning, and administrative operations. This role serves as a subject matter expert to resolve Tier 2 and Tier 3 escalation matters while reinforcing consistent, ITIL‑aligned service delivery.

Working collaboratively with ITS staff, the Senior Technology Support Specialist contributes to service reliability, staff mentoring, and continuous improvement across a multi‑campus environment.

• Provides Tier 2 and Tier 3 troubleshooting, repair, and general usage support for computer hardware, operating systems, applications, and peripherals supporting instructional, lab, and administrative environments.
• Supports user administration functions including account setup, access troubleshooting, and device domain or directory integration; diagnoses, resolves, and documents complex issues escalated from lower support levels.
• Interacts with faculty, staff, students, network teams, and technical teams to resolve escalated issues while minimizing service disruption.

• Applies operating system patches, upgrades, and configuration updates in accordance with established schedules and standards using enterprise endpoint management tools (e.g., Microsoft MEMCM / Intune).
• Troubleshoots deployment issues, policy conflicts, application install issues, and compliance errors; performs asset reclamation activities, device refresh execution, and lifecycle readiness tasks.
• Participates in classroom, lab, and administrative technology refresh projects, including new deployments and replacements.

• Supports systems‑related projects such as classroom or lab remodels, software rollouts, and interdepartmental technology initiatives.
• Collaborates with ITS teams on solution implementation and refresh projects; documents technical procedures, troubleshooting steps, and support workflows.
• Mentors staff and student employees by providing technical guidance and reinforcing troubleshooting standards.

• Assists with equipment evaluation and assessments; researches and recommends improvements to tools, processes, and automation opportunities that improve reliability and efficiency.
• Maintains technical currency through training and professional development.

• Participates in district wide committees and professional development opportunities.
• Performs related duties as assigned.

High School Diploma or GED and four (4) years of technical experience in an area directly related to the assignment. There is no substitution or equivalency allowable for the High School Diploma or GED.

OR

An equivalent combination of the conferred degree, education, certification, and directly related full‑time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.