Senior Salesforce Administrator

Description

Key Responsibilities 4+ years of experience as a Salesforce Administrator, with proven expertise in configuring and managing Salesforce environments. Strong knowledge of Salesforce Sales Cloud and Service Cloud. Proficiency in Flows, validation rules, reports, dashboards, and user management. Ability to elicit and document business requirements through stakeholder interviews, workshops, and user feedback. Translate business needs into scalable and efficient Salesforce solutions.

Ability to manage multiple priorities in a fast-paced environment while ensuring key deliverables are met. Strong sense of ownership and ability to self-direct workload based on urgency and impact. Proactively identify and address potential bottlenecks or conflicts in timeline Maintain comprehensive system documentation, including business process workflows, data flow diagrams, and solution architecture. Ensure proper documentation of configuration changes, release notes, and system enhancements.

Adhere to university policies, industry best practices, and compliance standards for Salesforce administration. Ensure data quality, perform deduplication, and oversee data migrations. Develop and maintain reports and dashboards to support decision-making. Effective communicator, able to bridge the gap between technical and non-technical users. Comfortable presenting solutions and recommendations to leadership and stakeholders. Analytical thinker with a keen eye for detail and a solution-oriented mindset.

Thrives in both independent and collaborative work settings. Willingness to mentor junior admins and share best practices. A positive, adaptable, and resourceful team

Skills

Salesforce, Administration, Telephony, Call Center Management, business analysis, erpss, software development, coding, SDLC, Higher Education

Top Skills Details

Salesforce,Administration,Telephony,Call Center Management,business analysis,erpss

Additional Skills & Qualifications
Bachelor's degree in Information Technology or related field AND four (4) years experience providing information technology services; OR, Eight (8) years experience providing related information technology services, OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. Certificates from recognized programs that indicate mastery tools and techniques relevant to the assignment may substitute for up to six months of experience.

Evidence of technical mastery of Advanced Salesforce Administrative Configuration (including Flows, Debugging, Profiles, Permissions and Sharing) and Data Architecture. Evidence of leading technical projects from requirements gathering to documentation of the solution built and deployed. Evidence of ability to skill up on Salesforce ecosystem products and integrations. Evidence of vendor AND stakeholder relationship management skills. Located in Phoenix Metro Area, must adhere to ASU in-office policies.

(currently hybrid, 3 days onsite, 2 days remote)

Experience Level

Expert Level

Job Type & Location
This is a Contract to Hire position based out of Tempe, AZ.
Pay and Benefits
The pay range for this position is $55.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Tempe,AZ.
Final date to receive applications
This position is anticipated to close on Jun 29, 2026.

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