Support Specialist Junior

Support Specialist Jr.

- $22/hr

Tempe, Arizona (Hybrid)

Full-Time | Training Provided

About the Role

We're hiring a Support Specialist Jr. to serve as the first point of contact for clients, helping resolve issues, answer questions, and guide users through HR/payroll-related systems. This is a fast-paced, client-facing role combining phone, email, and case-based support.

You'll work in a structured, metrics-driven environment while building strong relationships and delivering excellent service.

What You'll Do

+ Handle 12-20 client calls/day (15-60 mins) + email/case work

+ Troubleshoot issues and provide step-by-step solutions

+ Train clients on system functionality

+ Manage and resolve cases tied to each interaction

+ Deliver a high level of client satisfaction and professionalism

+ Navigate multiple systems (including CRM tools like Salesforce)

What You Bring

Required:

+ Customer service experience (call center, office, retail, or restaurant)

+ Strong communication skills (verbal & written)

+ Tech-savvy; able to work across multiple systems

Preferred:

+ Experience in benefits, payroll, HR, or consulting

+ Case management or CRM experience

+ Bilingual (Spanish)

+ Bachelor's degree

Schedule & Work Environment

+ Training: 8:30 AM - 5:30 PM MST

+ Post-training: 9:00 AM - 5:30 PM MST

+ November hours: 10:00 AM - 6:30 PM MST

+ Hybrid:

+ 4 days onsite / 1 remote after training

+ Up to 2 remote days after 90 days

Why This Role?

+ Gain experience in client support & HR systems

+ Build technical troubleshooting and problem-solving skills

+ Work with supportive teams in a fast-paced environment

+ Clear path to grow your career

If you're a strong communicator who enjoys helping people and solving problems, apply today!

Job Type & Location

This is a Contract position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Tempe,AZ.

Final date to receive applications

This position is anticipated to close on Jun 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject…