Technical Analyst

## Technical Analyst Apply locations:
Nonstore WARNERCROS TEMPE AZ:
Nonstore B152 Charlotte NCtime type:
Full time posted on:
Posted 8 Days Agojob requisition :
R598811

Role Overview This role requires an experienced technical professional to manage system incidents and oversee job scheduling software. The on-site position operates in Tempe, AZ or Charlotte, NC, and requires rotating after-hours on-call support.

Key Responsibilities
* Monitor Outlook, Teams, and Service Now for incidents and questions.
* Review logs to identify and resolve issues
* Oversee the deployment, configuration, and optimization of job scheduling software.
* Perform testing of all new/updated applications, processes, and data feeds.
* Monitor critical systems to ensure running as expected.
* Document technical issues, solutions, and processes for future reference and analysis.

Qualifications and Skills
* 5+ years of experience in application support.
* Experience with enterprise job scheduling software (e.g., JAMS, etc.).
* Familiarity with digital workflow platforms (e.g., Service Now) and ITIL methodologies.
* SQL for troubleshooting issues with queries is preferred.
* Familiarity with ERP systems (e.g., PDI Enterprise, etc.) is preferred.
* Experience with fuel systems is preferred.

Soft Skills
* Strong analytical and critical thinking skills to resolve complex technical problems.
* Excellent verbal and written communication skills.
* Strong organizational skills and ability to manage multiple tasks.
* Ability to work independently and part of a team.

Work Conditions
* This role requires working in a CK office 5 days per week (Monday through Friday). The preferred office is Tempe, AZ. An alternate option is Charlotte, NC.
* This role requires acting as the primary after-hours on-call support once every four weeks, and backup support once every four weeks.#LI-PG1
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