SY Classified: Receptionist​/Support Technician

Support Technician

FTE: 1.0

FLSA STATUS:
Non Exempt

HOURS PER DAY: 8

WORK CALENDAR: 261 days

COMPENSATION:
Technology Initial Placement Compensation Guide (Starting at $24.60/hour)

• Provide Tier II support for hardware, software, network connectivity, and peripheral devices across campus environments.
• Install, configure, and maintain operating systems, applications, and device settings on workstations and laptops to ensure optimal performance and functionality.
• Perform diagnostic assessments and troubleshooting of hardware and software issues, escalating unresolved problems as needed.
• Conduct preventive maintenance and repairs on technology equipment to ensure optimal performance.
• Deploy, manage, and track technology inventory using district systems, including assignment, return, and repair.
• Support classroom technology, including projectors, document cameras, interactive displays, printers, and charging stations.
• Assist with basic networking tasks, including cable management and wireless troubleshooting.
• Provide training and guidance to staff and students on the proper use of hardware and software tools.
• Maintain confidentiality of sensitive information related to students, staff, and district operations.
• Foster a professional and welcoming environment for all students, staff, families, and visitors.
• Prioritize and manage multiple support requests efficiently to minimize instructional disruption.
• Stay current with technology trends, district tools, and best practices for educational technology support.
• Demonstrate ethical conduct, professionalism, and reliability in all job functions.
• Maintain consistent and punctual attendance and comply with district policies and procedures.
• Perform other related duties as assigned by the campus or district technology leadership.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications for this job description are representative of the knowledge, skill and/or ability required.

• Must possess an associate degree in Information Technology, Computer Science or a related field.
• Certifications such as:
• CompTIA A+/Network+/Security+
• Google IT Support Certificate
• Must have and maintain a valid IVP Arizona Fingerprint Clearance Card.

• At least 2 years of experience in desktop support or IT support, preferably in an educational or customer‑focused setting.
• Must have experience with inventory, scheduling and purchasing parts, as well as warranty work and supplies.
• Basic understanding of networking concepts, including IP addressing, wireless access, and cabling standards.
• Must be 21 years of age or older upon hire.

• Must possess the ability to work and communicate with faculty and staff.

• Must have experience maintaining and repairing computer hardware and peripherals and running network cabling.
• Strong working knowledge of Windows, macOS, and Chrome OS.
• Familiarity with Google Workspace for Education (formerly G Suite), Microsoft Configuration Manager (SCCM), and Microsoft Active Directory (AD).

Must be in good physical health and able to bend, stoop, lift, and reach. Must be able to push, pull, or lift weights in excess of 50 lbs. Must be able to climb ladders and work in tight spaces, i.e., trenches, attics, equipment rooms, etc.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The District provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the District complies with applicable state and local laws governing nondiscrimination in employment. The District expressly prohibits any form of workplace discrimination or harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.