IT Customer Solutions Analyst

Job Title:

IT Customer Solutions Analyst – Tempe, Arizona

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing and distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries.

At DHL Global Forwarding, PEOPLE matter. The IT Customer Solutions Analyst is instrumental in ensuring that we are delivering well‑architected solutions that enhance the customer and business experience.

Individuals in this role are responsible for gathering requirements, developing and ultimately delivering projects through the use of DHL technology platforms. This individual will work closely with DHL vendors, as well as internal project team members, to facilitate technical integrations of a project with the DHL platform.

The individual must possess a unique blend of business and technical savvy, a big‑picture vision, and the drive to make that vision a reality.

Proven communication skills, problem‑solving skills, and knowledge of development best practices are critical to successful performance in this role.

• Provide consultation on formulating and defining scope of work and objectives to formalize technical project plans based on user needs, business system requirements, industry practices, and incorporation of best practices.
• Gather requirements to understand business environment, processes, workflows, and functional requirements.
• Understand DHL data models to generate reporting, analytics, web, and other IT solutions based on business need.
• Execute quality control tests to validate deliverables.
• Collaborate with team members to ensure product and process quality.
• Document product content and specs using internal tools.
• Ensure that deliverables meet documented requirements, are high quality, and are completed on schedule or early.
• Manage change and release process to production.
• Interact with the team and management using strong written and verbal communication skills.
• Operate effectively in a high‑change environment.
• Meet aggressive timelines and provide quick turnaround.

• Bachelor's with 2 years of work experience or Master’s in Computer Science, Information Systems, or Engineering.
• Knowledge of customer integrations EDI and API.
• Knowledge of US Customs Clearance Processes is preferred.
• Logistics and Supply Chain experience is preferred.
• Good knowledge of SDLC.
• Understanding of information processing principles and practices.
• Knowledge of data analytics and reporting tools.
• Ability to execute complex SQL queries for reporting purposes.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Strong understanding of end‑user needs and requirements.
• Excellent oral and interpersonal communication skills.
• Excellent writing and documentation skills.
• Strong customer‑facing skills.
• Ability to communicate ideas in both technical and user‑friendly language.
• Able to conduct research into application issues and products.
• Highly self‑motivated and directed, with keen attention to detail.
• Able to prioritize and execute tasks in a high‑pressure environment.
• Ability to conduct research into emerging technologies and trends, standards, and products as required.
• Ability to manage small and medium projects.

$93,142.50 – $+ (Based on Experience)

• Competitive base salary plus role‑dependent performance‑based incentives.
• 401(k) match: $1‑for‑$1 up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan:
  Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical:
  Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision:
  Optional coverage for exams, frames, and contacts.
• Dental:
  Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.