Customer Experience Program Lead
Job in
Tempe, Maricopa County, Arizona, 85280, USA
Listed on 2026-07-03
Listing for:
Circle K
Full Time
position Listed on 2026-07-03
Job specializations:
-
IT/Tech
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Own customer experience programs and drive improvements across assigned touchpoints;
Use voice-of-the-customer insights to identify recurring issues and define quarterly priority improvement areas with measurable targets;
Drive scalable, root-cause solutions to prevent issues and reduce pain points;
Collaborate cross-functionally with Operations, Digital, Loyalty, Marketing, and Technology to execute initiatives;
Define success metrics and report progress to Global Customer Care leadership with data-driven insights
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