Senior Digital Workplace Engineer - AI & Collaboration

About Gen

Gen (NASDAQ: GEN) is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, Life Lock, Money Lion, Avira, AVG, CCleaner, GOBanking

Rates, Reputation Defender, and Trellis Technologies. Gen brings award‑winning products and services in cybersecurity, online privacy, identity protection, financial wellness, and insurance to nearly 500 million users in more than 150 countries.

Senior Digital Workplace Engineer – AI & Collaboration is a senior individual contributor and technical lead responsible for the architecture, deployment, administration, and continuous improvement of Gen's enterprise collaboration and AI platforms. This role sits at the intersection of engineering depth and strategic vision – owning the technical execution of Gen's collaboration ecosystem (Microsoft 365, One Drive/SharePoint, Slack, and emerging AI productivity tools).

This role also serves as the primary lead for collaboration platform integrations during mergers and acquisitions. This high‑impact, high‑visibility role combines deep hands‑on technical expertise with strong strategic vision. Gen is an AI‑first company and this role anticipates how AI and automation will reshape the collaboration landscape and position Gen to continue its rapid transformation.

• Serve as the primary technical owner and senior subject matter expert for Microsoft 365 (SharePoint, One Drive, Power Platform) and Slack Enterprise Grid. Additional experience with Google Workspace & Microsoft Teams is preferred.
• Architect, configure, and manage these platforms end to end, including solution design, configuration, standards/best practices, documentation, and integrations with other core enterprise systems.
• Oversee day‑to‑day operations, ensuring timely request fulfillment, proactive monitoring and maintenance, incident management, and coordination with vendors and support partners.
• Partner with Security, Compliance, and Legal to ensure collaboration solutions meet enterprise security, privacy, and regulatory requirements, including access controls, DLP, eDiscovery, and auditability.
• Collaborate with product owners, business stakeholders, and other IT teams to translate requirements into scalable, well‑governed solutions, balancing innovation, risk, and operational readiness.
• Design and implement automation solutions to streamline business processes, reduce manual effort, and improve employee experience.
• Provide L3/L4 escalation support and mentor junior engineers and administrators, building reusable runbooks, documentation, and knowledge articles to continually mature operational discipline.

• Lead the technical execution of collaboration platform integrations for acquired companies, including assessment, planning, and migration of Slack‑to‑Slack workspace migrations (grid‑to‑grid, workspace consolidation, channel/app/data migration), Microsoft Teams‑to‑Slack migrations (greenfield and lift‑and‑shift approaches), and Google Workspace‑to‑Microsoft 365 migrations (Google Drive & Shared Drives to One Drive/SharePoint).
• Develop and maintain M&A integration playbooks for collaboration‑stack consolidation, covering identity, workspace provisioning, app re‑enablement, data migration, and user communication.
• Conduct pre‑acquisition technical assessments of target company collaboration environments, identifying risks, dependencies, and integration complexity.
• Coordinate with Security, Legal, Compliance, and People & Culture teams to ensure migrations meet data retention, eDiscovery, DLP, and regulatory requirements.

• Drive the evaluation, deployment, and governance of AI‑powered productivity tools across the company, including Slack AI, Microsoft 365 Copilot, Glean, Claude, and ChatGPT Enterprise.
• Architect AI agents and AI‑assisted workflow automations using these platforms to reduce manual processes, improve operational efficiency, and enhance employee experience.
• Design and build foundational Power Platform and M365 Copilot/Copilot Studio environments to…