Enterprise Architecture Governance - ServiceNow Solution Engineer, AVP

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Position Summary:

The Enterprise Architecture Governance team is seeking a Service Now engineer to support the design, implementation, automation, and continuous improvement of governance processes, workflows, and reporting across the firm's Enterprise Architecture ecosystem.

This role is ideal for a hands-on Service Now developer with strong analytical skills and experience in enterprise architecture, application portfolio management (APM), or technology governance. The engineer will maintain and enhance Service Now-based solutions, improve data quality, and automate governance activities while partnering with stakeholders across architecture, risk, operations, and product teams.

Additionally, the role will contribute to AI-driven process improvements by leveraging Service Now AI and Microsoft Copilot to enhance efficiency, generate insights, and enable a more data-driven, scalable governance model aligned with regulatory and risk requirements.

Key Responsibilities:

1. Service Now Development & Engineering

* Design, build, and maintain Service Now APM solutions, including application onboarding, lifecycle management, and compliance tracking

* Configure and extend data models (APM, CMDB, CSDM), workflows, forms, and governance pipelines

* Develop scripts (Business Rules, Client Scripts, Script Includes) and automations using Flow Designer

* Build integrations using REST APIs and Integration Hub

* Create dashboards and performance analytics for application portfolio visibility, lifecycle tracking, and risk insights

* Ensure scalable, high-performing, and maintainable platform solutions

2. Enterprise Architecture Governance Enablement

* Support governance processes such as onboarding workflows, ARB reviews, and stage-gated approvals

* Maintain application inventory, ownership, and classification data

* Contribute to initiatives including application rationalization, lifecycle tracking, and standards compliance

* Partner with architecture, IAM, risk, and control teams to ensure accurate data and audit readiness

3. Automation, AI & Process Optimization

* Identify and implement automation opportunities using Service Now, Flow Designer, and Power Platform tools

* Leverage Microsoft Copilot and Service Now AI to generate insights, summaries, and workflow improvements

* Enable intelligent analysis of APM and CMDB data for better decision-making

* Enhance governance processes through automated validations, notifications, and reporting

* Balance innovation with strong governance, auditability, and platform standards

4. Stakeholder Engagement & Documentation

* Collaborate with stakeholders to gather requirements and drive adoption of governance solutions

* Translate business needs into technical requirements and user stories

* Maintain documentation, reporting artifacts, and data definitions

* Support governance meetings and ongoing process improvements

Required Qualifications:

Experience:

* 4-6 years of experience in Service Now development, APM, enterprise architecture, or governance-related roles

* Hands-on experience delivering end-to-end Service Now solutions

* Experience with workflows, reporting, and structured data in regulated environments

* Strong…