Technical Support Specialist

Company Overview

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed.

Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves.

We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

Iridium is seeking an entry-level Technical Support Specialist who is motivated to learn, develop foundational technical skills, and support our global network of service providers and internal partners. This role is ideal for someone who enjoys problem-solving, working collaboratively, and gaining hands‑on experience with Iridium’s voice and data products.

In this role, you'll provide Tier 2 support by following established procedures, applying available resources, and escalating issues when necessary. You will build technical competence through structured training, guided troubleshooting, and participation in team initiatives.

• Provide Tier 2/second‑level support and troubleshooting to Iridium Service Providers and Customers for all Iridium voice and data products and services.
• Verify and expand on troubleshooting completed by partners, reattempting steps as needed using documented methods.
• Assist in timely resolution of reported issues while accurately documenting and tracking all activity in the appropriate systems.
• Ability to meet or exceed all KPI’s including accuracy and SLA.
• Respond to general inquiries received through the Iridium public website and route or address them as appropriate.
• Participate in testing new Iridium products, services, applications, and firmware under the direction of senior team members prior to commercial release.
• Collaborate with teammates and other departments to support workflow and broader team initiatives.
• Develop and grow knowledge of Iridium’s products, services, systems, and customer use cases.
• Understand or have the ability to seek guidance from managers or senior technicians when issues extend beyond your experience or scope to elevate.
• Work within established processes while contributing ideas for improvements as you develop more familiarity with systems and procedures.

• Associate’s degree in Computer Science, Information Technology, Engineering, or a related field — or equivalent relevant work experience.
• Strong verbal and written communication skills with the ability to clearly communicate technical information.
• Ability to follow troubleshooting procedures, utilizing available resources, apply feedback, and ask for help when needed.
• Strong attention to detail with the ability to document issues clearly and work with accuracy.
• Ability to multitask, prioritize, and complete assigned tasks on time with mostly error‑free performance.
• Adaptability to a dynamic environment, think critically willingness to take direction, and an eagerness to learn and grow professionally.
• A collaborative and team‑oriented approach, with the ability to cultivate positive relationships within the team.
• Ability to interpret…