Delivery Estimate Accuracy Supply chain Manager, North America Direct Fulfillment

Job :  |  Services LLC

Have you ever ordered a product on Amazon websites and wondered how it arrived exactly as promised, what it cost Amazon, and the systems & processes powering the operation? In the NA Alternative Fulfillment (AF) team our wildly important goal is to exceed customer expectations by ensuring their orders – no matter how large or small – are delivered as fast as feasibly possible, safely, on time, and in full every time.

To do this we continually innovate in our supply chain, plan for, design, and manage our evolving Transportation and Vendor networks.

The Program Manager will work with Ops, Product, and Tech teams to develop and integrate products, create processes, and build mechanisms that continuously improve the Customer Experience as measured by Speed and Accuracy metrics, while also improving the Vendor’s Experience of doing business with Amazon.

• Act as a reputable partner across organizations: own the relationship between AF and various organization leaders to cultivate partnership, transparency, and ownership requiring high-level relationship management skills.
• Develop at-scale solutions: conceptualize, trial, expand, and scale solutions-based programs to improve on-time shipping and speed across NA.
• Lead cross-functional work streams: lead initiatives spanning Product, Tech, and Ops teams to automate and optimize processes both internally and externally.
• Data-driven approach: relentlessly advocate for data-driven decisions, challenge and refine proposals through statistical analysis and evidence-based methodology.
• Strategic thinking: take an open-minded approach and launch work streams prioritizing long-term value alongside developing the charter.
• Stakeholder communication: create, refine, and present documents of the charter to senior leadership, gaining alignment across teams.
• Direct outreach to vendors to root-cause and execute scalable solutions to improve delivery accuracy and speed for the largest marketplace, North America.
• Work with Product, Tech, and other Ops stakeholders to contribute to development of processes and new launches.
• Manage and report execution of specific programs with scope and impact across North America.
• Conduct deep dives using data analytics tools to derive insights and present next steps to leadership.
• Own end-to-end initiatives that require cross-functional collaboration and holding Tech & Non-Tech teams accountable.
• Act as a thought partner for stakeholders to validate business opportunities through thorough business understanding and analytical knowledge.

• 5+ years of program or project management experience.
• 5+ years of supply chain experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

• 2+ years of driving process improvements experience.
• Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.

• USA, AZ, Tempe – $ – $ USD annually
• USA, TN, Nashville – $ – $ USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon’s inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed above. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at .