Senior Network Field Technician

Job Profile IT Support Specialist 2 – IT Support Services, Full time. Salary: $80,500.00 USD (annual, depends on experience).

Provides routine and non-routine IT services to end users to support the mission of the institution, deploys enterprise managed tools, installs software and security updates across devices and applications, and maintains documented processes.

• Lead and perform installation, configuration, integration, repair, upgrade, and maintenance of enterprise network infrastructure, including copper and fiber cabling, switches, routers, firewalls, wireless access points, UPS systems, and security devices.
• Serve as escalation point for complex network issues involving cable, hardware, software, wireless, telephony, and related technologies.
• Perform advanced diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues on site.
• Provide direct onsite and remote technical support to customers and internal stakeholders, ensuring high quality service and customer satisfaction.
• Lead scheduled upgrades, emergency response, and preventative maintenance activities, including participation in a 24x7 on‑call or shift‑based rotation.
• Coordinate with customers, operations, and engineering teams to validate alarms, plan maintenance windows, restore services, and implement scalable network and security solutions.
• Maintain accurate documentation—network diagrams, cabling records, service tickets, time logs, and configuration details—using ticketing and SNOW.
• Ensure compliance with safety, operational, and organizational standards (e.g., OSHA) when working with power, ladders, lifts, confined spaces, or mounted equipment.
• Act as technical lead on complex projects, assisting with task coordination, work prioritization, and execution.
• Mentor, train, and provide guidance to Field Technicians; contribute to knowledge sharing and continuous improvement initiatives.
• Leverage AI in routine tasks and propose ideas for AI integration to improve unit efficiency.
• Foster a positive culture, uphold organizational values, and champion engagement in all forms.
• Collaborate across teams and participate in ET/ASU events and programs.
• This position is not eligible for sponsorship.

• Relevant professional certifications preferred (e.g., CCNA/CCNP, CompTIA Network+ / Security+).
• Proficiency with ticket management.
• Senior‑level technical judgment with strong problem‑solving skills and attention to detail.
• Customer‑focused communication with technical and non‑technical stakeholders.
• Professional appearance and demeanor.
• Self‑motivated leadership capable of working independently or guiding others.
• Commitment to continuous learning and staying current with evolving network and security technologies.
• Minimum of six years of experience installing, integrating, troubleshooting, and maintaining enterprise network systems.
• Proven expertise serving as a point of escalation for complex networking issues.
• Proficiency with Arista network devices and basic‑to‑advanced CLI configuration.
• Valid driver’s license with a clean driving record.
• Physical ability to lift up to 55 lbs or more as required.
• Ability to read construction drawings, create or redline low‑voltage plans, and coordinate with facilities and vendors.
• Strong working knowledge of Layer 2/Layer 3 networking, TCP/IP, DHCP, DNS, SNMP, and Wi‑Fi architectures.
• Experience with Arista, Juniper, Ubiquiti, Cisco or similar networking platforms.
• Experience supporting security infrastructure such as firewalls, VPNs, CCTV, and access control systems.
• Proficiency with Microsoft Office and standard productivity tools.
• Experience with wireless technologies, telephony, cloud‑based management tools, and network test equipment.
• Experience with fiber and copper cabling, including termination and testing (Fluke/OTDR).
• Leverage AI in routine tasks and propose ideas for AI integration.
• Take responsibility for fostering a positive culture, upholding organizational values, championing engagement.
• Collaborate across teams and participate in ET/ASU events.

• Combination of office and field work, including extended computer use and…