US - Field Technical Spt Cons III

Onsite IT Technician

Duration: 24 Months

Location:

Tempe, AZ [Onsite]

Shift

Schedule:

M-F 8am – 5pm

Job Description:

Must have skill sets: 3-5 years experience providing software/hardware support, server, cisco technology knowledge in a professional setting Strong Win 11 skills/imaging Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS. Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management Previous experience working in Service Now (a plus) ticketing system or similar Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk.

Strong customer communication and service skills Knowledge of two factor authentication Must be able to work independently in a fast pace high profile environment Able to work onsite at location M-F 8am – 5pm local time with flexibility to stay after 5pm if needed Day to day:
This is a professional banking setting with a high touch and executive level user community. Requires great customer service skills and ability to Configure, install, and test hardware components, hardware deployment replacements. Manage hardware and software service-related issues for end-users to prevent escalation, working in the Service Now Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets. Reimaging PCs, backing up and restoring user data.

Installing and validating correct software versions on devices and confirm functionality. Utilize Wells utilities to troubleshoot end-user machine functionality. Documenting service events accurately in work orders and ticketing systems.