Helpdesk Tier 1
Job in
Tempe, Maricopa County, Arizona, 85285, USA
Listed on 2026-07-17
Listing for:
Velocity Technologies
Full Time
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
The Helpdesk Tier 1 role owns first-response tickets, user communication, workstation basics, Microsoft 365 requests, password/access support, and clean documentation for Phoenix and East Valley clients.
Responsibilities- Triage ticket queues and capture user impact.
- Communicate with clients using plain language and keep them updated.
- Resolve common workstation, Microsoft 365, printer, MFA, VPN, and line‑of‑business access issues.
- Document fixes, escalation notes, device details, and recurring patterns for the team.
- Support onboarding and offboarding tasks using approved checklists and identity standards.
- Escalate tickets when they require systems, network, security, or vendor ownership.
- Customer‑first communication with patience under pressure.
- Hands‑on Windows workstation troubleshooting experience.
- Working knowledge of Microsoft 365, password resets, MFA, and basic Active Directory or Entra .
- Ability to follow ticket, documentation, and escalation standards.
- Local availability for Phoenix and East Valley support needs.
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