SAP Trainer

Job Description

We are seeking experienced SAP Trainers to support SRP's Customer Modernization initiative involving SAP Service Cloud V2, SAP Sales Cloud, and related customer service technologies. This individual will support user readiness, adoption, and training efforts for employees transitioning from legacy systems into a new SAP environment.

Trainers will participate in an 8-week Train-the-Trainer (TTT) program beginning in August and will subsequently deliver instructor-led training and learner support for Contact Center personnel and other business stakeholders. The largest impacted stakeholder group is SRP's Customer Contact Operations (CCO) organization, where trainers will support large-scale training efforts consisting of approximately 25 learners per cohort across multiple concurrent classes.

The ideal candidate has experience training end users on enterprise software platforms, facilitating virtual classrooms, and supporting technology implementations and go‑live initiatives. Candidates with utility industry experience, contact center training experience, or SAP Service Cloud V2 experience are highly desired.

Participate in Train-the-Trainer sessions to learn new SAP functionality and business processes

Deliver virtual and instructor‑led training sessions to business users

Facilitate learner engagement and participation throughout training programs

Support users during hands‑on exercises within training environments

Answer questions related to system functionality and business processes

Help users successfully transition from legacy systems into new SAP‑based workflows

Reinforce new business processes, workflow changes, and adoption efforts

Partner with project teams and fellow trainers to ensure successful user readiness

Conduct teach‑backs, practice sessions, and knowledge reinforcement activities as needed

Support training delivery for large learner populations across multiple concurrent cohorts

Provide post‑training support and knowledge reinforcement as needed

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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5+ years of corporate training, instructional delivery, enablement, learning & development, or training experience

Experience training users on SAP platforms or supporting SAP-related business process training

Experience supporting enterprise software implementations, digital transformations, or go‑live programs

Experience facilitating virtual instructor‑led training sessions

Strong presentation, classroom facilitation, and communication skills

Ability to explain complex business processes and system functionality to end users

Experience supporting learners during hands‑on software training exercises

Experience training large groups of learners in classroom or virtual environments

SAP Service Cloud V2 experience

SAP Service Cloud experience

SAP Sales Cloud experience

SAP CRM experience

S/4

HANA exposure

Utility industry experience

Contact Center or Customer Service Operations training experience

End‑user software training experience

Train‑the‑Trainer experience

Change Management and User Adoption experience

Experience with Articulate Storyline, Walk Me, You Perform, Computer‑Based Training (CBT), Learning Management Systems (LMS), or interactive training simulations

Experience supporting customer modernization, CIS, CRM, or enterprise system transformation initiatives