Senior Network Field Technician

Job Profile: IT Support Specialist 2

Job Family: IT Support Services

Time Type: Full time

Max Pay – Depends on experience: $80,500.00 USD Annual

Salary Range: $61,400- $80,500 annually;
Depends upon experience

We are seeking a highly experienced, customer-focused Senior Network Field Technician to lead the installation, integration, maintenance, and troubleshooting of wired, wireless, and security network infrastructure across multiple sites. This senior-level role serves as a technical escalation point for complex issues, provides leadership on advanced projects, and mentors junior technicians while ensuring reliable, secure, and high-performing enterprise network environments.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

• Lead and perform the installation, configuration, integration, repair, upgrade, and maintenance of enterprise network infrastructure, including:
• Serve as the point of escalation for complex or unresolved network issues involving cable, hardware, software, wireless, telephony, and related technologies.
• Perform advanced on-site diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues.
• Provide direct onsite and remote technical support to customers and internal stakeholders, maintaining high quality service and customer satisfaction.
• Lead and participate in scheduled upgrades, emergency response, and preventative maintenance activities, including participation in a 24x7 on-call or shift-based rotation.
• Coordinate closely with customers, operations, and engineering teams to validate alarms, plan maintenance windows, restore services, and implement scalable network and security solutions.
• Maintain accurate and thorough documentation, including network diagrams, cabling records, service tickets, time logs, and configuration details using ticketing and SNOW.
• Ensure strict compliance with safety, operational, and organizational standards (e.g., OSHA) when working with power, ladders, lifts, confined spaces, or mounted equipment.
• Act as a technical lead on complex projects, assisting with task coordination, work prioritization, and execution.
• Mentor, train, and provide technical guidance to Field Technicians; contribute to knowledge sharing and continuous improvement initiatives.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.
• This position is not eligible for sponsorship.

• Relevant professional certifications preferred (e.g., CCNA/CCNP, CompTIA Network+/Security+, or equivalent vendor certifications).
• Proficiency with ticket management.
• Senior-level technical judgment with strong problem-solving skills and attention to detail.
• Customer-focused communicator able to interact effectively with technical and non-technical stakeholders.
• Professional appearance and demeanor.
• Self-motivated leader capable of working independently or guiding others as part of a team.
• Commitment to continuous learning and staying current with evolving network and security technologies.
• Minimum of 6 years of experience installing, integrating, troubleshooting, and maintaining enterprise network systems.
• Proven expertise serving as a point of escalation for complex networking issues.
• Proficiency with Arista network devices and basic-to-advanced CLI configuration.
• Valid driver’s license with a clean driving record.
• Physical ability to unpack, set up, lift, and move network equipment (typically up to 55 lbs or more as required).
• Provides basic personal tools; advanced test equipment is supplied as needed.
• Ability to read construction drawings, create or redline low-voltage plans, and coordinate…