IT Solutions Design Specialist

Responsibilities

• Lead the creation of a comprehensive end-to-end detailed solution with overall accountability for the technical design and delivery of the System Design Specification (SDS)
• Provide technical expertise and guidance in a lead capacity
• Expert knowledge of the business, processes, procedures, and relevant technology areas (e.g., Architecture, Infrastructure, Security)
• Act as the primary subject matter expert and consult with clients/project teams on research, analysis, design, and testing of technical solutions
• Mentor and monitor the work of others
• Provide technical insight and recommendations to the business and/or outside vendors

• Undergraduate degree or Technical Certificate
• Graduate degree preferred
• 7+ years related experience
• 5+ years of experience with monitoring tools:
  Dynatrace, Datadog, Splunk
• Strong incident response, debugging, and problem-solving skills using tools such as Service Now
• 5+ years of experience working with clients during incident triage activities
• 5+ years of experience working with cross-functional teams using tools such as PowerBI, Confluence, Jira
• Background in security, compliance, or regulated environments
• Experience supporting 24x7 production systems with on-call rotations (Pager Duty)
• Experience acting as team lead, mentor for junior team members
• Financial Services, Credit Cards domain experience will be an asset
• Experience of Testing and Dev Ops environment will be an asset