Field Installer, IT Support – Network Solutions

Responsibilities

• Support both field and internal technology operations
• Lead and execute full-lifecycle site installations including planning, deployment, configuration, integration, testing, and turnover of computing, networking, telephony, printing, AV, and peripheral systems
• Operate as the primary on-site technical authority, providing technical direction to Field Service Technicians, project teams, and third-party contractors while maintaining accountability for overall project outcomes
• Provide remote technical support via phone, email, or messaging application for end users and field technicians
• Install, provision, configure, and maintain structured cabling systems and branch technology
• Troubleshoot, diagnose, repair, and upgrade hardware, software, network connectivity, VOIP, AV, and telecommunications systems
• Analyze recurring issues, perform root cause analysis, and implement solutions
• Comply with Asset Management protocols
• Manage tickets end-to-end by opening, tracking, updating, and documenting task status
• Train end users and client stakeholders on newly deployed technologies
• Ensure sites are fully operational and client-ready upon completion of work
• Travel regularly to support operations across the United States

• Bachelor’s degree from accredited college or technical school OR equivalent relevant experience
• Possess a valid driver’s license, allowing legal operation of a company vehicle
• At least 21 years of age to meet company vehicle insurance requirements
• Experience supporting network infrastructure, VOIP systems, and end-user devices
• Previous experience in both field service and on-site/remote support roles
• Strong troubleshooting and problem‑solving skills with ability to work independently
• Experience in a ticketing system (e.g., Service Now or similar)
• Ability to travel regularly and work in varying environments
• Strong communication and training/mentorship capabilities
• Reliable high-speed internet access

Demonstrates expertise in full‑lifecycle site installations, including planning, deployment, and configuration of technology systems. Proficient in troubleshooting and providing technical support for network infrastructure, VOIP systems, and end‑user devices while ensuring compliance with asset management protocols.