Level 2 Support Technician

Provide remote and on-site support of workstations, operating systems and applications.

365 Managed IT is looking for a Level 2 Support Technician to join our team. The Desktop Support Technician will be based out of our Tempe, AZ office and is responsible for providing remote and on-site support of client IT equipment, operating systems and applications.

The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

Responsibilities

• Provide technical assistance with computer hardware and software and network equipment
• Resolve issues for clients via phone, in person, or using remote tools
• Monitor and respond to alerts from our management systems
• Document and track customer issues and resolutions
• Work with hardware and software vendor’s support departments to resolve issues
• Maintain relationships with customers and follow company guidelines.

Qualifications

• High school diploma or GED required;
  Bachelor’s degree or certifications preferred
• Ability to build strong relationships with the customer and display excellent communication skills
• Ability to manage your workflow in a timely and consistent manager
• Problem-solving skills
• Computer skills including Microsoft and Apple operating systems and applications

365 Managed IT benefits include health, dental, vision and life insurance, paid time off and 401(k).

• Valid driver’s license

• Reliable transportation including insurance

• Pass background check

$25 - $30 per hour