ItAndOfficeOperationsCoordinator

Remote IT and Office Operations Coordinator – Amber Boyd Law – Remote | Full‑Time | Monday–Friday

Help keep a growing law firm organized, connected, and running efficiently. Amber Boyd Law is seeking a highly organized and proactive Remote IT and Office Operations Coordinator to support our Chief Operating Officer and Office Manager. This position serves as the central point of coordination between our internal team, software providers, technical support teams, developers, and outside vendors. You will help track technology issues, coordinate follow‑ups, document processes, and ensure that the firm’s systems continue to support efficient daily operations.

This is not a software development or advanced technical support position. It is an operations‑focused coordination role for someone who understands technology, communicates clearly, follows through consistently, and enjoys bringing structure to complex projects. The right person will be comfortable working with attorneys, administrative professionals, software vendors, developers, and technical support teams in a fully remote professional environment.

As our Remote IT and Office Operations Coordinator, you will help manage technology‑related requests and operational projects from identification through resolution.

• IT and software issues are consistently documented and followed through to resolution.
• Leadership receives clear and reliable updates on open projects and system problems.
• Vendor and developer communications are organized and productive.
• Employees know where to report technology issues and receive timely follow‑up.
• Standard operating procedures remain accurate and accessible.
• Recurring problems are identified and addressed.
• Technology projects continue moving forward without important details being missed.

This is an opportunity to take ownership of an important operational function within a growing law firm. You will work closely with leadership, contribute to meaningful process improvements, and help create systems that allow the entire team to work more efficiently. This role is ideal for someone who enjoys solving problems, organizing complex information, improving workflows, and becoming the dependable person who keeps projects and systems on track.

This position is remote in Mexico.

• Track IT issues, software problems, support requests, and outstanding action items.
• Coordinate communication with software vendors, developers, help desks, and implementation teams.
• Follow up on unresolved technical issues and ensure updates are documented.
• Support the administration of CRM, case management, communication, file storage, and office systems.
• Maintain organized records of system issues, solutions, vendor conversations, and project progress.
• Create, update, and organize standard operating procedures.
• Prepare weekly IT and office operations status reports for leadership.
• Assist with software implementation, testing, troubleshooting, and team adoption.
• Coordinate access, account setup, permissions, and basic system administration.
• Identify recurring problems and recommend process improvements.
• Help ensure remote employees have access to the systems and resources needed to perform their work.
• Manage multiple technology and operations priorities while keeping leadership informed.
• Serve as a reliable liaison between technical teams and nontechnical staff.

Required Qualifications:

• At least three years of experience in office operations, legal operations, IT coordination, project coordination, systems administration, or a related role.
• Experience communicating with software developers, vendors, implementation teams, or technical help desks.
• Strong organizational, documentation, issue‑tracking, and reporting skills.

Preferred Qualifications:

• Previous experience working in a law firm or professional services organization.
• Familiarity with legal practice management or case management software.
• Experience coordinating software implementations or system migrations.
• Experience developing standard operating procedures and internal documentation.
• Familiarity with CRM…