Application Administrator

About the Role

The Application Administrator position will work with customers to help them get the most out of their Atlassian software, including configuring and customizing key Atlassian Software applications (Jira, Confluence, Jira Service Desk), as well as other Atlassian applications and marketplace software. As part of our clients' partially outsourced teams, this position will assist their businesses by acting as a remote administrator on a day-to-day basis.

This position will work with customers to respond to requests on a priority basis in a timely fashion to configure their Atlassian software to meet their needs. The role will also directly help customers automate processes to improve efficiencies and streamline processes. The Application Administrator will perform as a remote outsourced Atlassian administrator for various clients at the same time.

• Maintaining high proficiency in Atlassian and Adaptavist toolsets, contributing to team knowledge sharing and adhering to best practices
• Onboard and become familiar with customer applications
• Monitoring and responding to customer requests on the Adaptavist service desk
• Answering customer questions about how to best use the Atlassian applications in their business
• Creating projects, configuring permissions and workflows and other solutions at the request of the customer
• Working on multiple administrative activities according to agreed upon customer priorities
• Communicating with the customer and other team members to understand and deliver configuration solutions
• Solving issues and providing best practice recommendations to the customer
• Recording your work and time
• Following security protocols that the customer may establish

• Experience administering the Atlassian toolset, in particular, Jira and Confluence
• Ability to demonstrate experience in consulting and user support
• Experience customizing Atlassian software through the use of workflows and add‑ons, for example Script Runner
• Comfortable working both independently and collaboratively in a virtual face-to-face environment through online tools (e.g. Web Ex, Zoom, Slack, Skype, etc.)
• Excellent written and verbal communications skills
• An ability to think innovatively and creatively
• Personable, helpful and professional attitude

• Knowledge of the build process – Continuous Integration and Delivery
• Experience in using Git Lab or Sonatype software
• Knowledge of Groovy or other programming language
• Experience in creating technical documentation and sharing knowledge

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Adaptavist, part of The Adaptavist Group, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!

Annual Base Salary: $85, USD

Applications will be reviewed on a rolling basis.

We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.

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At The Adaptavist Group , we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status.

We are aware of recruitment scams where individuals or organisations may falsely claim to represent us. We take this seriously and are committed to protecting candidates throughout our hiring process.

We will never ask for any form of payment, fees, or financial commitment at any stage of recruitment, including applications, interviews, onboarding, or equipment provision.

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$85,000-$85,000 per year