US Field Technical Spt Cons III

Field Technical Support

Location:

Tempe, AZ 85283.

Pay: $32.85 per hour (W2).

Shift: Onsite – 8:00am–5:00pm.

• Provide software and hardware support in a professional banking environment supporting executive-level users.
• Configure, install, test, and deploy hardware and replacement devices.
• Troubleshoot hardware, software, Microsoft Office, Teams, Outlook, and Windows OS issues.
• Manage incidents and requests through the ticketing system and maintain accurate documentation.
• Reimage PCs, back up and restore user data, and validate software installations.
• Support VDI, patch management, encryption, antivirus, and two‑factor authentication technologies.
• Deliver excellent customer service and cross‑functional troubleshooting support.

• 3–5 years of software and hardware support experience in a professional environment.
• Knowledge of server technologies and Cisco technologies.
• Experience with Microsoft Office Suite, Microsoft Teams, Outlook, and Windows OS support.
• Experience supporting desktop/laptop management, VDI, patch management, encryption, and antivirus solutions.
• Experience with Service Now or a similar ticketing system is preferred.
• Proficiency in data backup, recovery, and device reimaging.
• Strong communication, customer service, and troubleshooting skills.
• Ability to work independently in a fast‑paced, high‑profile environment.

Medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits, and 401(k) plan. Paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled. Military‑connected talent encouraged to apply.

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