IT Services Specialist

IT Services Specialist I

Job Location s: US-AZ-Tempe

Job :

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed.

Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves.

We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

Base Pay Range: $55,000 - $70,000 USD

Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role. You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options;

paid time off and paid holidays; paid parental leave; and other discounts and perks.

Are you an ambitious and customer-focused IT Support professional looking for an amazing company to call home? Our IT Services Specialist I is just what you're looking for! As the IT Services Specialist, you will support end user requests and issues, providing troubleshooting and remediation support for the Iridium IT Service Desk. This position will work in cooperation with System Administrators, Network Engineering, and Technical Operation teams to provide secure LAN and WAN connectivity for systems and end users.

This is a small but mighty team dedicated to providing amazing service to the entire organization so if you've got a collaborative spirit and team player mentality, this role is a great fit for you!

• Work collaboratively with your team to administer, support, and maintain desktops, laptops, mobile devices, peripherals, and all associated operating systems and applications for all users in a multi-site corporate environment.
• Perform employee onboarding IT functions for new employees and contractors including setting up user accounts and computer logins, establishing email addresses, phone system logins/pin numbers, and distributing computer, cell phone and other equipment.
• Perform employee offboarding IT functions, including the collection of equipment and deprovisioning of computer/security access.
• Maintain company asset management within the Configuration Management Database (CMDB).
• Responsible for accurately recording detailed closure cause codes on incidents to assist with determining Service Desk trends.
• Maintain appropriate tools (Service Now, Active Directory, and SCCM) to assist in the execution of duties.
• Participate in creating, updating, validating, and maintaining appropriate and current Service Desk documentation, such as internal and user facing knowledge articles.
• Continually learn and improve skill sets through use of various learning platforms such as Pluralsight, SNOW knowledgebase, etc.
• Pursue additional training opportunities in order to maintain the skills necessary to execute duties.

• Associate's degree in Computer Science or equivalent…