User Engagement Engineer – SME

• Lead the development and execution of user engagement strategies to enhance user adoption and satisfaction for geospatial intelligence solutions within the Chinook Program.
• Work closely with customer stakeholders, mission owners, and technical teams to understand user requirements, workflows, and pain points.
• Design and deliver user training, workshops, and informational sessions tailored to different levels of users, from operational personnel to senior leadership.
• Gather and analyze user feedback, providing actionable insights to drive system improvements, optimizations, and new feature development.
• Champion human-centered design principles and advocate for an exceptional user experience.
• Support Agile ceremonies including sprint planning, backlog refinement, user story development, and acceptance testing.
• Coordinate User Acceptance Testing (UAT) and operational evaluations.
• Develop user engagement strategies to increase adoption of new capabilities across the enterprise.
• Identify usability issues and recommend enhancements based on user feedback and mission priorities.
• Present technical information to both technical, non-technical and executive audiences.
• Act as the primary point of contact for user inquiries, ensuring effective communication and timely resolution of any issues or concerns.
• Collaborate with other subject matter experts and technical teams to translate user needs into system requirements and functional improvements.
• Assist in the creation of user documentation, FAQs, and other support materials to help users navigate and maximize their use of geospatial intelligence systems.
• Stay current with customer missions, technology advancements, and industry trends to provide best practices and recommendations.
• Track user engagement metrics and report on key performance indicators (KPIs) to assess the effectiveness of user engagement efforts.

• US citizenship is required per contract.
• Bachelor’s degree in Engineering, Geospatial Science, Information Technology, or related field and 12-15 years of prior relevant experience or Master’s with 10-13 years of prior relevant experience.
• 8+ years of experience in user engagement, geospatial intelligence, or related fields, with a focus on our customer or similar intelligence agencies.
• Strong knowledge of geospatial intelligence systems, mapping tools, and geospatial data.
• Proven experience in user training, engagement, and support within complex technical environments.
• Ability to build and maintain relationships with key stakeholders, both internal and external.
• Experience working with agile methodologies and understanding of the development lifecycle.
• Strong communication and presentation skills, with the ability to explain complex concepts to non-technical users.
• Excellent communication, stakeholder engagement, and team leadership skills.
• Proficiency with program management tools and reporting systems (e.g., MS Project, SharePoint, JIRA, Confluence).

Demonstrates expertise in user engagement strategies and geospatial intelligence systems, with a strong focus on user training, stakeholder communication, and agile methodologies. Proven ability to analyze user feedback and drive system improvements while ensuring exceptional user experiences.

• User Engagement Strategies
• Geospatial Intelligence Systems
• User Training and Support
• Agile Methodologies
• Stakeholder Communication

• Geospatial Data
• Mapping Tools
• User Acceptance Testing
• User Story Development
• Backlog Refinement

• Communication Skills
• Team Leadership
• Relationship Building
• Presentation Skills

• Geospatial Intelligence
• User Adoption
• Human-Centered Design
• Operational Evaluations
• Key Performance Indicators

• MS Project
• Share Point
• JIRA
• Confluence