Service Desk Team Lead: Lead, Resolve, and Delight
Job in
Tempe, Maricopa County, Arizona, 85285, USA
Listed on 2026-08-20
Listing for:
Monogram Health Inc
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Monogram Health is seeking a Service Desk Team Lead to oversee daily operations, mentor a team of technicians, and ensure timely resolution of incidents. You will manage scheduling, monitor SLAs, and serve as the primary escalation point for complex problems while collaborating with IT and business units to align service delivery with organizational needs.
The role requires ITIL knowledge, strong leadership, and hands-on experience with ticketing platforms like Fresh Service, Service Now, Jira,
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