Infrastructure Disaster Recovery Service Delivery Manager

Infrastructure Disaster Recovery Service Delivery Manager

Location:

Tempe, Arizona (Partial Remote)

We are seeking an Infrastructure Disaster Recovery (DR) Service Delivery Manager to work with Engineering and Operations Managers across infrastructure towers. This role involves assessing, testing, and implementing various infrastructure solutions with the Resiliency Team. The position requires collaboration with application and infrastructure owners, DR program managers, automation engineers, and business function testers to enhance our disaster recovery capabilities.

• Serve as the key liaison for Infrastructure during DR events, facilitating communications between internal groups.
• Acquire an in-depth understanding of the components and functions involved in the DR process, particularly regarding infrastructure.
• Represent infrastructure towers in DR planning meetings with IT Leadership and operational committees.
• Apply broad technical knowledge to provide maintenance and automation solutions across technology areas.
• Assess and coordinate high availability and seamless failover resiliency mechanisms across application and infrastructure stacks.
• Manage the update and testing of DR Plans and Point-In-Time Recovery (PiTR) Plans within service-level agreements.
• Coordinate DR for new infrastructure technologies and serve as the point of contact for DR Test and incident management events.
• Assist in the integration of solutions into the DR automation program to reduce recovery time for infrastructure services.
• Sign off on procedural documentation, Disaster Recovery Plans, and other artifacts for quality assurance.
• Manage the infrastructure remediation program to ensure identified gaps are addressed.

• Education:
  
  Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, or a related discipline.
• Experience:
  
  7+ years as an Infrastructure technical engineer operating at an enterprise scale, with 4+ years of disaster recovery experience. Practical experience in both technology infrastructure and application development architectures is required.
• Technical
  
  Skills:
  
  Hands-on experience across multiple on-premises and cloud technologies including Control-M, database, ETL, platform (mainframe, iSeries, VMWare, Unix/Linux, Windows), messaging, middleware, monitoring, operating systems, networking, storage, and virtualization. Experience with Service Now is also required.

• Financial or Regulatory domain experience.
• VMWare vRO experience.
• Familiarity with Fusion.
• Practical experience operating in an Agile development environment.
• Demonstrated understanding of security concepts such as Replication and Backups, Enterprise Architecture, Authentication, Access Management, and Network Segmentation.
• Experience in creating Disaster Recovery, BCP, and PiTR plans.

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, and a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is…