Infrastructure Disaster Recovery Service Delivery Manager

Infrastructure Disaster Recovery Service Delivery Manager

We are seeking an Infrastructure Disaster Recovery (DR) Service Delivery Manager to work with Engineering and Operations Managers across infrastructure towers. This role involves assessing, testing, and implementing various infrastructure solutions with the Resiliency Team. The position requires collaboration with application and infrastructure owners, DR program managers, automation engineers, and business function testers to enhance our disaster recovery capabilities.

Key Responsibilities

• Serve as the key liaison for Infrastructure during DR events, facilitating communications between internal groups.
• Acquire an in-depth understanding of the components and functions involved in the DR process, particularly regarding infrastructure.
• Represent infrastructure towers in DR planning meetings with IT Leadership and operational committees.
• Apply broad technical knowledge to provide maintenance and automation solutions across technology areas.
• Assess and coordinate high availability and seamless failover resiliency mechanisms across application and infrastructure stacks.
• Manage the update and testing of DR Plans and Point-In-Time Recovery (PiTR) Plans within service-level agreements.
• Coordinate DR for new infrastructure technologies and serve as the point of contact for DR Test and incident management events.
• Assist in the integration of solutions into the DR automation program to reduce recovery time for infrastructure services.
• Sign off on procedural documentation, Disaster Recovery Plans, and other artifacts for quality assurance.
• Manage the infrastructure remediation program to ensure identified gaps are addressed.

Required Qualifications

Education:

Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or a related discipline.

Experience:

7+ years as an Infrastructure technical engineer operating at an enterprise scale, with 4+ years of disaster recovery experience. Practical experience in both technology infrastructure and application development architectures is required.

Technical

Skills:

Hands-on experience across multiple on-premises and cloud technologies including Control-M, database, ETL, platform (mainframe, iSeries, VMWare, Unix/Linux, Windows), messaging, middleware, monitoring, operating systems, networking, storage, and virtualization. Experience with Service Now is also required.

Preferred Qualifications

• Financial or Regulatory domain experience.
• VMWare vRO experience.
• Familiarity with Fusion.
• Practical experience operating in an Agile development environment.
• Demonstrated understanding of security concepts such as Replication and Backups, Enterprise Architecture, Authentication, Access Management, and Network Segmentation.
• Experience in creating Disaster Recovery, BCP, and PiTR plans.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.