IT Tech Support

Requirements

• We need someone with 2-3 years of hands-on IT or help desk experience, or an equivalent mix of education, certifications, training, and related experience.
• We are especially interested in experience with Windows 10/11, macOS, iOS, and ChromeOS.
• We value familiarity with Microsoft 365, Outlook, Teams, One Drive, SharePoint, Azure Active Directory, Active Directory, MFA, and Apple Configurator.
• We look for networking knowledge including TCP/IP, DNS, DHCP, VPN, VLANs, Wi-Fi troubleshooting, Uni Fi, and basic network design.
• We prefer experience with PC and laptop repair, device imaging, Windows PE, Macrium Reflect, drivers, printers, device provisioning, and asset management.
• We welcome exposure to audio/visual equipment such as projectors, TVs, speakers, PA systems, mixers, and microphones.
• A CompTIA A+ certification is a plus.
• Previous internal help desk experience is a plus.
• Network setup and troubleshooting experience is a plus.
• Experience supporting technology in schools or multi-location organizations is a plus.
• A valid drivers license is required.
• We require the ability to pass a 39-month DMV history check.
• You must be able to travel independently to our locations in Phoenix, Tempe, Chandler, and Tucson.
• You must possess or obtain a valid Arizona Fingerprint Clearance Card.

Responsibilities:

• We diagnose and repair laptops, desktops, iPads, and other devices.
• We troubleshoot Windows 10/11 issues, including logins, profiles, updates, printers, cameras, microphones, and performance problems.
• We support Microsoft 365 tools such as Outlook, Teams, One Drive, and SharePoint.
• We investigate Wi-Fi and network issues involving DNS, DHCP, VLANs, TCP/IP, VPNs, and Uni Fi environments.
• We handle password resets, MFA problems, user accounts, and Active Directory support.
• We image, configure, deploy, tag, and track new technology.
• We restore projectors, TVs, speakers, microphones, sound systems, and other A/V equipment when they stop working.
• We support users across Windows, macOS, iOS, and ChromeOS environments.
• We help staff and students use technology effectively and confidently.
• We travel between our locations to deploy equipment, resolve issues, and provide hands-on support.
• We maintain accurate technology inventory and asset records.
• We identify recurring issues and help our Technology team develop better solutions.

Company:

We are Fielding Management Group, a growing organization supporting multiple businesses and school campuses across the Phoenix Valley, Tucson, and other locations throughout Arizona.

This is an in-person, travel-heavy IT support role with variety, autonomy, and direct impact.

We offer exposure to diverse systems and environments, a team-oriented culture, and the following benefits:

• 401(k) matching
• dental insurance
• an employee assistance program
• health insurance
• an HSA
• vision insurance

The pay range is $22.00 to $28.00 per hour.