Infrastructure Disaster Recovery; DR) Service Delivery Manager

Title:

Infrastructure Disaster Recovery (DR) Service Delivery Manager

Location: Tempe, AZ-

3 days per week

Duration: 12+ months

• Lead and coordinate enterprise Disaster Recovery (DR) activities.
• Support DR failovers, Point-in-Time Recovery, and BCP plans.
• Act as a technical coordinator between operations, engineers, and application teams.
• Ensure DR exercises are planned, tested, and executed successfully.
• Improve processes, runbooks, and automation.
• Support teams across the US, APAC, and EMEA.

• Plan DR exercises, typically up to 10 weeks in advance.
• Validate CMDB data and confirm assets in scope.
• Coordinate failover steps and technical dependencies.
• Prepare change requests and support CAB approvals.
• Coordinate technical teams during DR events.
• Identify missing participants and resolve issues quickly.
• Make or support go/no-go decisions.
• Review and improve DR runbooks and sequencing.
• Identify tasks that can run in parallel.
• Identify automation opportunities.
• Support Point-in-Time Recovery exercises.
• Maintain required audit and compliance records.
• Support annual DR plan testing and certification.
• Raise and track required DR incident tickets.
• Capture lessons learned and improve future exercises.
• Support additional resilience, compliance, and technology risk projects.
• Participate in occasional weekend DR exercises.

• Strong infrastructure engineering or operations background.
• Hands-on Disaster Recovery experience.
• Experience with DR failovers and recovery activities.
• Knowledge of Point-in-Time Recovery and BCP.
• Understanding of application and infrastructure dependencies.
• Experience with enterprise DR planning and execution.
• CMDB, runbook, change management, and CAB knowledge.
• Strong technical problem-solving skills.
• Ability to coordinate multiple technical teams.
• Strong communication and stakeholder management skills.
• Confident and able to speak up during critical events.
• Ability to understand and validate technical information.
• Ability to work independently and make informed decisions.

• Automation experience.
• Experience improving manual processes.
• Developer or engineering automation background.
• Interest in AI-enabled automation.
• Large enterprise DR experience.
• Financial services experience.
• Experience in regulated industries.
• Healthcare or similar regulated industry experience.
• Experience working with global teams.

• Degree in Computer Science, IT, Engineering, or related field preferred.
• Equivalent technical experience may be considered.

• 7+ years in technical infrastructure engineering or operations.
• 4+ years of hands-on Disaster Recovery experience.
• Enterprise-scale DR experience preferred.
• Must be able to explain personal contributions to DR activities.
• Pure Project Management experience is not sufficient.
• Pure infrastructure experience without DR experience is not sufficient.

Ideal Candidate

• Strong mix of infrastructure and DR experience.
• Former engineers moving into a DR-focused role may be a good fit.
• DR does not need to be the candidate's only responsibility.
• Must understand the technology behind the DR process.
• Must know potential technical risks and failure points.
• Must have genuine, hands‑on experience.

• Focus on what the candidate personally did.
• Do not accept team‑level answers only.
• Validate technologies listed on the resume.
• Ask specific questions about middleware and databases.
• Assess the size and complexity of past DR environments.
• Enterprise experience is preferred over limited branch-level DR exposure.
• Assess both technical depth and communication skills.

• Automation is a strong plus, not a mandatory requirement.
• The team expects automation to increase over time.
• Candidates should identify repetitive work and improvement opportunities.
• AI and engineering tools may be used to improve efficiency.

• Financial services experience is preferred.
• Experience in another regulated industry is also valuable.
• Healthcare experience may be considered transferable.

Client is seeking an Infrastructure Disaster Recovery (DR) Service Delivery Manager that will work with the Engineering and Operations Managers across the Infrastructure…