Infrastructure Disaster Recovery; DR) Service Delivery Analyst

Job Summary

Our client, a leading Financial Services provider, is seeking a Infrastructure Disaster Recovery (DR) Service Delivery Analyst to join their team! This position is located in Tempe, AZ.

• Serve as key liaison during DR events for Infrastructure, in a spokesperson role for the infra towers if a gap has been identified, facilitating communications between internal groups
• Have or acquire an in-depth understanding of the various moving parts and functions involved in the DR process especially as involves infrastructure components
• Represent the infrastructure towers in DR planning meetings with IT Leadership and operational committees to communicate the status, capabilities, and infrastructure gaps
• Apply in depth or broad technical knowledge to provide maintenance / automation solutions across one or more technology areas (e.g., database administration)
• Integrate technical expertise and business understanding to coordinate / envision superior solutions for the infrastructure components
• Assess and coordinate high availability and seamless failover resiliency mechanisms across multiple layers of the application and infrastructure stacks
• Manage the update and testing of DR Plans, Point In Time Recovery (PiTR) Plans, and DR Testing of those plans within SLAs without extension
• Demonstrate technical expertise and exert influence outside of immediate Infrastructure tower
• Coordinate and drive innovative team solutions to complex problems
• Coordinate DR for new Infrastructure technologies
• Service as the POC for DR Test / Fusion incident management events across the infrastructure towers
• Assist in integration of solutions into the DR automation program, reducing overall recovery time for Infrastructure services
• Coordinate innovation and technology experiments in private, public and hybrid cloud at enterprise scale
• Maintain an effective technical network across technical SMEs and architects for multiple service areas
• Analyze high volumes of technical and operational data during a disaster recovery event
• Ingest and communicate program metrics / issues with the greater Infrastructure team to allow for data-driven risk management and process improvements
• Sign off on Infrastructure procedural documentation, Disaster Recovery Plans, training modules, and other disaster recovery artifacts for quality assurance
• Coordinate and help to guide the implementation of a comprehensive testing strategy enabled through data analytics and automation
• Manage the Infrastructure remediation review program to ensure gaps identified by other functions and stakeholders are appropriately addressed
• Identify and remediate Infrastructure gaps identified by the control teams or audit, or through internal disaster recovery assessments
• Share key insights and learnings from participation in Infrastructure meetings to share with management

• Bachelor’s degree in Information Technology, Management Information Systems, Computer Science or a related discipline
• 7+ years as Infrastructure technical engineer operating at enterprise scale
• 4+ years of Disaster Recovery experience
• Advanced technical problem-solving skills
• Practical experience in both technology infrastructure and application development architectures
• Infrastructure and service architecture/engineering experience, including functional and technical requirements gathering, and solution development

Location:

Tempe, AZ
Hybrid:
Required 3 days a week on site

Pay Range:
The approximate pay range for this position is between $39.00/hr and $57.00/hr please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

At Kelly Mitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges.

As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.