Senior Manager, Operations & Internal Technology

Revolution Parts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart.

If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

As the Senior Manager, Operations & Internal Technology, this role owns the systems, tools, and operational infrastructure that let Revolution Parts run day-to-day, managing the technology stack Revolutionaries depend on (access, device and help desk support, AI tool provisioning and governance) along with the vendor relationships, business systems, and process infrastructure that keep those systems reliable, cost-efficient, and audit-ready. This role requires minimal oversight: work is initiated independently, methods and evaluation criteria are self-determined, and outcomes are communicated to leadership for visibility and approval.

• Own end-to-end IT and systems administration (device provisioning, identity and access management, help desk support, and onboarding/offboarding technology processes), operating independently and delegating day-to-day ticket execution to direct reports, in order to keep every employee equipped with secure, working access from day one through offboarding and minimize company-wide technology downtime.
• Evaluate and govern AI tool access and provisioning company-wide, partnering with Enablement on rollout sequencing and training alignment, resulting in direct control over the speed and safety of AI adoption across the business.
• Partner with functional leaders to redesign workflows, role definitions, and team structures around AI-augmented productivity, resulting in leaner, higher-output teams structured to scale without proportional headcount growth.
• Act as subject-matter expert for the training and enablement programs that raise the AI fluency floor across the company, in order to close adoption gaps between teams and convert AI tool access into measurable productivity gains.
• Approach AI enablement as a company-wide change-management initiative rather than a one-time tools rollout, to drive sustained adoption and behavior change instead of short-lived usage spikes to increase productivity and business impacts cross-functionally.
• Serve as the internal point of contact for technology vendors and managed service providers on complex or high-risk technical issues, and independently recommend technology stack decisions (hardware, core business systems, integrations) in partnership with the VP, People on significant purchases, in order to minimize resolution time and control technology spend as the stack scales.
• Conduct performance reviews and provide career development guidance for direct reports, resulting in a technology team capable of supporting the company's next stage of growth.

• Own the internal SaaS and business systems stack end to end (license and seat management, integrations, and platform administration for non-HRIS tools), in order to eliminate unused seats and license waste and directly reduce operating costs.
• Own vendor relationship management, contract renewals, and technology purchasing recommendations company-wide, negotiating terms and independently evaluating vendors against existing tools (final budget approval rests with leadership), resulting in lower technology spend and ensuring every technology dollar is tied to a clear, defensible business case.
• Build and maintain a company-wide technology spend and license inventory, flagging redundant or underutilized tools for consolidation, in order to give leadership an ongoing, transparent view of technology ROI.

• Identify, design, and implement process improvements and workflow automation, including AI-enabled tooling, for cross-functional operational needs not owned by another pillar, in order to measurably reduce manual hours and operational drag across teams.
• Partner with pillar leads company-wide to document and standardize operational processes, and produce data-driven analysis and recommendations on operational efficiency and systems-usage trends, resulting in reduced reliance on tribal knowledge and giving leadership an evidence-based view of where operational investment will return the most.

• Own device management, acceptable-use policy enforcement, and backup and business continuity protocols for internal, non-production systems, in order to reduce the company's exposure to data loss, device misuse, security incidents, and downtime.
• Maintain and apply…