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Hybrid IT Helpdesk Specialist: Customer Support
Job in
Tempe, Maricopa County, Arizona, 85285, USA
Listed on 2026-09-06
Listing for:
Arizona State University
Full Time
position Listed on 2026-09-06
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Arizona State University is seeking an IT Helpdesk Coordinator 2 to provide frontline technical support to faculty, staff, and students from its Tempe campus. You will handle inquiries via phone, email, and chat, document all actions, and escalate issues as needed to Tier 2.
The role emphasizes empathy, effective communication, and collaboration while contributing to internal knowledge bases and technical documentation. A strong customer-service orientation is essential.
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