L2 System Administrator

• Provide comprehensive L1/L2 technical support for a premier client
• Maintain enterprise infrastructure across Windows and Linux environments
• Manage Windows Server 2016/2019/2022 and Active Directory
• Perform Linux system administration, shell scripting, and system maintenance
• Troubleshoot and maintain server hardware
• Troubleshoot networks, including TCP/IP, DNS, DHCP, and VLAN configuration
• Support VMware vSphere and Hyper‑V virtualization platforms
• Perform backup and recovery operations
• Manage patches and monitor security compliance
• Monitor performance and optimize systems
• Resolve and expand ITSM tickets
• Provide advanced workstation software break‑fix support for Windows and Linux clients
• Perform IMAC operations in enterprise environments
• Image and deploy systems using SCCM, WDS, or similar tools
• Manage asset lifecycle and inventory control
• Support enterprise printers and peripherals, including network printers
• Provide Client Center/Tech Bar technical support
• Diagnose and replace hardware
• Troubleshoot network connectivity and manage cabling
• Provide regular onsite support in Tempe, Arizona twice weekly, with additional remote support responsibilities
• Work occasional maintenance windows during evenings or weekends

• 2+ years of experience in system administration or L1/L2 technical support
• Hands‑on experience with Windows Server environments and Active Directory
• Working knowledge of Linux system administration and command‑line operations
• Experience with VMware and Hyper‑V virtualization technologies
• Understanding of network troubleshooting and TCP/IP fundamentals
• Experience with IT ticketing systems and ITSM processes
• Knowledge of enterprise backup and recovery procedures
• Understanding of change management and incident management frameworks
• Strong documentation and technical communication skills
• Must be within driving distance of Tempe, Arizona
• Must be willing to work onsite when needed
• Must be a U.S. citizen
• Ability to lift up to 50 lbs for server and equipment handling
• Ability to stand or walk for extended periods in data center environments
• Ability to work in server rooms and confined spaces, including under‑floor cable management
• Ability to work occasional evenings or weekends for maintenance windows
• Valid driver's license and reliable transportation
• Preferred:
  CompTIA A+, Network+, or Security+ certification
• Preferred:
  Microsoft certifications, including MCSA, MCSE, or Azure fundamentals
• Preferred:
  Linux certifications, including CompTIA Linux+ or RHCSA
• Preferred:
  Power Shell and Bash scripting experience
• Preferred:
  Familiarity with AWS, Azure, or hybrid cloud environments
• Preferred: ITIL Foundation certification
• Preferred:
  Experience with Nagios, PRTG, or Solar Winds
• Preferred:
  Knowledge of Ansible, Puppet, or Chef
• Preferred:
  Expertise in enterprise inventory control systems
• Preferred:
  Ring Central CX/EX administration experience

Demonstrates expertise in L1/L2 Technical Support and System Administration across Windows and Linux environments, with a strong focus on troubleshooting, virtualization technologies, and network management. Proficient in managing enterprise infrastructure, backup and recovery operations, and maintaining security compliance.