Managing Director, AI Enablement – Hybrid AZ

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At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including World Hotels™, Best Western® Hotels & Resorts, and Sure Stay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

BWH Hotels is seeking a Managing Director, AI Enablement to direct the roadmap and end-to-end delivery of the AI initiatives across the organization.

The Managing Director, AI Enablement leads an AI architect and a small team of engineers, directing technical execution against prioritized business outcomes. The role blends technical product leadership, program and project management, and business-relationship management — setting direction, driving prioritization and value-based trade-off decisions, and ensuring initiatives are delivered on scope, on time, and on budget while advancing the enterprise’s adoption of AI capabilities.

This is a technical, hands-on leadership role. It ensures the enterprise’s AI efforts are focused, prioritized, and value-driven; plays a key part in aligning AI initiatives across the organization; ensures AI is adopted consistently and effectively; and gives leadership clear visibility into AI’s impact — overseeing shared AI capabilities and responsible-AI governance.

• Direct the multi-year roadmap for AI initiatives across the organization.
• Develop a deep understanding of business goals, guest needs, and market and technology trends to inform priorities and proactively propose new solutions.
• Establish roadmaps and release plans that satisfy requirements and achieve measurable business outcomes; continuously monitor product performance and champion improvements.

• Drive prioritization and trade-off decisions tied to business value and return on investment.
• Align investment and team capacity to the highest-value outcomes; sequence and balance the backlog across competing demands.
• Manage investment decisions and product finances, maximizing value while minimizing cost, and surface trade-offs transparently to stakeholders.

• Own end-to-end delivery of key initiatives — from concept through launch, adoption, and value realization.
• Consult across teams to ensure use of AI is understood and aligned with Enterprise strategy and standards.
• Direct engineering execution against prioritized business outcomes; guide teams to scope, plan, and deliver work using agile methods and established best practices (e.g., reusability).
• Proactively identify and remove blockers, dependencies, and risks — including technical and resourcing challenges.
• Ensure alignment and adherence to enterprise architecture, security, compliance, and financial standards.

• Establish and maintain integrated delivery plans, milestones, and schedules across product owners and project managers.
• Manage scope, timelines, budgets, resources, dependencies, and risks across multiple concurrent initiatives.
• Apply consistent project and program management disciplines — intake, stage-gates,…