Azure Cloud Engineer Ii ItSource

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Azure Cloud Engineer II to join our team. iT1 has been ranked as one of Arizona's Best Places to Work for over a decade, running in the Small Business category. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.

The Azure Cloud Engineer II is responsible for delivering proactive, secure, and standardized operational support for customer environments within iT1's 24x7x365 Managed Services Division. This role administers, monitors, maintains, and optimizes Microsoft Azure, Microsoft 365, and hybrid infrastructure services with a strong focus on availability, security, automation, performance, resilience, and customer outcomes. The Azure Cloud Engineer II serves as an escalation resource for complex incidents, drives operational improvements, and helps ensure customer environments are governed by documented policies, procedures, and best practices.

• Deliver high-quality operational support for managed Azure, Microsoft 365, and hybrid environments using standardized processes, service delivery best practices, and customer-specific runbooks.
• Provide advanced technical support for escalated incidents, service requests, and problems while driving timely resolution, root cause analysis, and permanent corrective actions.
• Proactively monitor the health, availability, capacity, and performance of cloud infrastructure and services, identifying and resolving issues before they create business impact.
• Administer and support Azure resources including virtual machines, Azure Virtual Desktop, storage, backup, site recovery, networking, identity, and related platform services.
• Support Microsoft 365 and security-related services including Microsoft Entra , Conditional Access, multifactor authentication, role-based access control, endpoint management, and related administrative controls.
• Implement and maintain monitoring, alerting, patching, backup, recovery, and maintenance processes to improve service reliability, operational maturity, and cyber resilience.
• Contribute to automation and standardization efforts through scripting, templates, repeatable procedures, and operational runbooks to improve consistency and efficiency.
• Partner with internal security, service desk, and engineering teams to support vulnerability remediation, security controls, compliance-aligned practices, and change execution.
• Maintain accurate technical documentation for customer environments, procedures, standards, and support models to ensure service consistency and knowledge