IT Support Specialist

Job Description - IT Support Specialist
- Contract (0034681)

Job Description

IT Support Specialist
- Contract - 0034681

US-AZ-Tempe

Worker Location :
On-Site

The IT Support Specialist maintains the IT infrastructure within the headquarters facility. The role ensures that technology in our meeting and event rooms delivers a positive, consistent experience for our employees and visitors. This customer service-oriented role is critical to supporting efficient, technology-enabled internal meetings for our employees along with delivering a best-in-class event experience for our clients and community partners.

This individual with provide face-to-face support services to HQ employees.

• Troubleshoots technical issues and responds to AV Service Desk tickets, resolving problems as they arise. (60%)
• Accountable for maintaining regular service & maintenance of all conference room equipment, either independently or through third party vendors. (15%)
• Maintains conference room updates and ensures all hardware and software are on the same versions. Collaborates with NAIT network and infrastructure teams as needed. (20%)
• Ensures proper security and storage of equipment. (5%)
• Provides superior customer service to employees, clients & visitors who utilize AV equipment. (all the time)

• Researches new technology and makes recommendations to leadership. (30%)
• Meets with internal stakeholders to understand room needs prior to meetings / events, to ensure the event does not encounter foreseeable technical issues. (70%)

• Develops, documents and hosts periodic training for employees on AV equipment and web/video conferencing applications. (30%)
• Maintains conference room updates and ensures all hardware and software are on the same versions. Collaborates with NAIT network and infrastructure teams as needed. (70%)

• Prepares meeting rooms for events and video conference sessions.
• Acts as HQ point of contact for IT support
• Troubleshoots technology issues with visitor management system, AV equipment, and other HQ technology.
• Provides walk-up IT services for HQ employees and visitors.
• Assists with desk-side IT support at HQ as necessary.
• Administrator of Electronic Visitor Management System.
• Other accountabilities as assigned

• Bachelor's degree in IT or equivalent work experience
• 2+ years' experience working with audio / video / communications technologies
• Proficiency with Microsoft Office 365, Microsoft Teams, ZOOM

• Multiple years of experience in the field of audio/video/communication technologies
• Experience with both Mac and Windows operating systems
• Advanced experience in Audio/Video cabling and computer networking
• Experience with operation of video cameras, sound board, video editing software
• Formal education and/or certifications in:
  Audio recording and video production, broadcast and electronic communication arts, or multimedia production.
• Event & Customer Service Experience with C-Suite.
• Experience with an Electronic Visitor Management System.

Manpower Group is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. Manpower Group is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact talent for assistance.

Potential Salary Range : $45,000 - $75,000