LMS Tier 2 Admin

Job Profile:

IT Support Specialist 2

Job Family:

IT Support Services Time Type:

Full time Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Enterprise Technology (ET) is at the forefront of developing IT platforms and tools that add value to the student experience. As part of the ET, the LMS Tier 2 Admin will contribute to the effective development, deployment and management of platforms that support Student Success Initiatives, Universal Learners, Smart Campus and many more technical initiatives for ASU. In addition to this opportunity, ET offers a fast-paced, energetic, technically rich environment with many opportunities for advancement.

The position of LMS Support for Enterprise Technology’s Learning Experience (LX) group is an exciting opportunity to innovate and define the student experience  position entails support of ASU's Learning Management System and its growing number of integrated tools. Strong writing and communication skills are important for this role, as responsibilities include corresponding with faculty, staff, and students as well as drafting and maintaining knowledgebase articles.

You will join a team of dedicated professionals who work hard to ensure a positive experience for students and faculty s position is not eligible for a remote or hybrid work schedule, requirements include 5 days in office on site.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Salary: $50,000 per year; depending on experience

Essential Duties:

Provide technology support for faculty, students and staff using ASU's Canvas Learning Management System (LMS) and related teaching and learning tools, including various remote proctoring  a Course Administrator in ASU's Enterprise Canvas LMS environment

Deliver Canvas LMS support via the ASU Experience Center, a 24x7x365 operation that utilizes incoming phone calls and live chats to provide support to the ASU community and outside entities

Assist Tier 1 ASU Experience Center agents with Canvas related questions and handle escalations as needed

Develop training materials including self-help documents, online tutorials, and other multimedia

Remain current on Canvas and integrated/related tools

Handle Canvas support tickets via ASU's CRM tools, Service Now and Salesforce Participate in testing and quality assurance for new upgrades to Canvas and related tools

Manage assigned projects, meet deadlines and communicate with department and faculty stakeholders

Recommend effective and creative uses of technology to enhance instruction for traditional, hybrid and online learning environments

Perform other duties as assigned or directed

Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.

Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.

Collaborate across teams and actively participate in ET/ASU events and programs.

Desired

Qualifications:

Experience with Canvas LMS administration

Experience using/supporting current learning management system technology (Canvas)
Experience supporting publisher tools integrated into the LMS (e.g. Pearson MyLabs, Mc-Graw Hill Connect)
E…