Product Quality Analyst, Degree Planner

Business And Data Analyst 2 Job Family

Business and Data Analytics Time Type:

Full time Apply before 11:59 PM Arizona time the day before the posted End Date.

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Implements system requirements and performs routine data analysis to ensure data management objectives within a work unit are met. Enterprise Technology is seeking a Product Quality Analyst, Degree Planner to provide dedicated manual testing support within the Product & UX portfolio, reporting to the Director of Product, Enterprise Technology. This role is the last line of verification before a change reaches students, faculty, or staff;
The Product Quality Analyst works closely with Product Managers, Product Coordinators, and development teams throughout the release lifecycle. This includes translating requirements and acceptance criteria into concrete test plans and test cases, executing manual functional and regression testing across releases, and clearly documenting, reproducing, and tracking defects through resolution. The role also supports user acceptance testing by preparing test scenarios and helping to coordinate stakeholder sign-off ahead of release.

Execute manual functional, regression, and exploratory testing across releases to verify that features work as intended and existing functionality has not broken.

Identify, document, and reproduce defects with clear steps, expected vs. Support user acceptance testing (UAT) by preparing test scenarios, coordinating stakeholder participation, and consolidating feedback.

Maintain test case libraries and testing documentation so coverage stays current as products evolve.

Assess release readiness and communicate quality risk, defect severity, and open issues clearly to the Product Manager and other stakeholders ahead of go/no-go decisions.

Coordinate testing schedules and effort around release timelines and ASU's academic calendar to minimize risk during high-stakes institutional windows.

Develop working knowledge of the products under test, their user base, and ASU's academic operations to inform testing priorities and risk judgment.

Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.

• Experience writing and executing manual test cases and test plans against documented requirements or acceptance criteria.
• Experience identifying, documenting, and tracking software defects through resolution.
• Experience with functional and regression testing across multiple releases.
• Jira, Test Rail, Zephyr, Azure Dev Ops).
• Experience coordinating or supporting user acceptance testing (UAT) with business stakeholders.
• Experience testing web or SaaS applications, including cross-browser or basic accessibility checks.
• Familiarity with agile/scrum release cycles and working within sprint-based testing timelines.
• Experience supporting products in higher education, student information systems, or other enterprise/institutional software.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.

Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.

This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.

Required to stand for varying lengths of time and walk moderate distances to perform work.

Our commitment s are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

With 200k+ learners, faculty, researchers and staff,…