Desktop Support Analyst

Description We are looking for a Desktop Support Analyst to provide dependable end-user technology support for a transport organization based in Tempe, Arizona. This Long-term Contract position is well suited for someone who combines strong technical troubleshooting ability with a service-focused approach and clear communication. The role supports desktop environments across a fast-moving enterprise setting and requires sound judgment, organization, and the ability to adapt to shifting priorities.

Responsibilities:

- Deliver hands-on support for desktop and workstation issues, resolving hardware, operating system, and connectivity problems in a timely manner.

- Administer and troubleshoot Microsoft Windows environments, including user access, system settings, and core desktop functionality across enterprise devices.

- Support identity and access-related tasks within Active Directory, including account maintenance and policy-based configuration activities.

- Assist with desktop deployment processes such as imaging, configuration, software installation, and lifecycle maintenance for end-user equipment.

- Maintain reliable operation of Office 365, Outlook, and related productivity tools by diagnosing user issues and applying effective solutions.

- Communicate technical guidance and security-related practices in a clear manner to employees with varying levels of technical knowledge.

- Partner with IT operations teams and business stakeholders to coordinate support activities, prioritize issues, and improve service delivery.

- Contribute to change-related tasks, process improvements, and project-driven desktop support initiatives while managing multiple requests efficiently. Requirements - Demonstrated experience supporting PC desktops and workstation environments in an enterprise setting that requires strong attention to detail.

- Strong working knowledge of Microsoft Windows 10 and broader Windows desktop administration.

- Hands-on experience with Active Directory for user and device support activities.

- Proven ability to diagnose and resolve desktop hardware and peripheral issues.

- Experience with desktop imaging, device setup, and standardized deployment practices.

- Familiarity with Microsoft Exchange, Outlook, Office 365, and Windows network configurations.

- Ability to manage competing priorities independently while maintaining strong attention to detail and organization. Technology Doesn't Change the World, People Do.®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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