Desktop Support

Desktop Support Technician

• Windows 10/11 support and troubleshooting
• Microsoft 365 support (Outlook, Teams, One Drive, Office applications)
• Manufacturing environment IT support experience preferred

• 2+ years of Desktop Support experience
• Windows 10/11 support and troubleshooting
• Microsoft 365 support (Outlook, Teams, One Drive, Office applications)
• Manufacturing environment IT support experience preferred

• Experience supporting mergers and acquisitions (M&A) activities
• Pharma or laboratory environment support experience

• Provide technical support via phone, email, chat, remote tools, and in-person assistance.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Support Windows 10/11, MacOS, Microsoft 365, Teams, One Drive, Bit Locker, and endpoint encryption solutions.
• Manage and resolve incidents, service requests, and tasks through Service Now.
• Support workstations, laptops, mobile devices, printers, and other peripherals.
• Utilize remote support tools such as Bomgar, Remote Desktop (RDP), and similar technologies.
• Ensure timely ticket updates, documentation, and resolution while meeting service level expectations.
• Escalate complex issues when necessary and serve as a technical resource for end users.
• Identify recurring technical issues and recommend process improvements.
• Maintain a high level of customer service and professionalism in all interactions.
• Work collaboratively within a fast-paced team environment.
• Travel locally between company locations as needed; mileage reimbursement provided.
• Follow all applicable company policies, procedures, and compliance requirements.
• Complete additional tasks as assigned by management.

• 3-5 years of Desktop Support experience within a corporate environment.
• Strong knowledge of Windows operating systems, Active Directory, Microsoft 365, and One Drive.
• Experience with remote support technologies such as Bomgar and RDP.
• Experience supporting virtual meeting platforms, preferably Microsoft Teams.
• Experience using Service Now or similar ticketing systems.
• Strong troubleshooting, problem-solving, and customer service skills.
• Excellent verbal and written communication abilities.
• Ability to adapt quickly to changing priorities and business needs.
• Must be flexible and willing to work any shift or schedule as business needs require, including day, evening, overnight, weekends, and holidays.

This is a Contract position based out of Tempe, AZ.

The pay range for this position is $25.00 - $32.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Final date to receive applications This position is anticipated to close on Sep 30, 2026.

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