IT Client Services Engineer

A job at TSMC Arizona offers an opportunity to work at the most advanced semiconductor fab in the United States. TSMC Arizona’s first fab will operate its leading-edge semiconductor process technology (N4 process), starting production in the first half of 2025. The second fab will utilize its leading-edge N3 and N2 process technology and be operational in 2028. The recently announced third fab will manufacture chips using 2nm or even more advanced process technology, with production starting by the end of the decade.

America’s leading technology companies are ready to rely on TSMC Arizona for the next generations of chips that will power the digital future.

As an IT Client Services Engineer
, you will demonstrate a strong sense of reliability and enthusiasm and will possess an attitude that embodies our core values – Integrity, Commitment, Innovation and Customer Trust.

• TSMC Arizona is seeking a highly skilled and motivated IT Client Services Engineer to deliver reliable, secure, and high-quality IT services and technical support to end users across the organization. This role focuses on the deployment, administration, troubleshooting, and lifecycle management of end-user computing technologies, including PCs, laptops, mobile devices, printers, and meeting room / collaboration systems.

The engineer will work closely with users, IT infrastructure teams, vendors, and business stakeholders to resolve technical issues, deliver IT projects, improve service quality, and drive standardization and automation across the client environment.

• Support Windows operating systems, endpoint configurations, software deployment, patching, and lifecycle management.
• Troubleshoot complex hardware, software, endpoint, connectivity, and application issues.
• Support large-scale PC/NB deployment, refresh, migration, and technology lifecycle programs.

• Manage device provisioning, enrollment, configuration, security policies, application deployment, replacement, and lifecycle activities for corporate smartphones, tablets, and other mobile computing devices.
• Support MDM and enterprise mobility initiatives while ensuring compliance with corporate security standards.
• Coordinate device deployment and support activities with external vendors and service providers.

• Manage enterprise printers, multifunction devices, scanners, related peripherals and backend servers across the site.
• Perform printer deployment, configuration, troubleshooting, monitoring, and lifecycle management.
• Coordinate with vendors and system integrators for installation, maintenance, troubleshooting, and service improvement.
• Monitor service performance and identify opportunities to improve availability and cost efficiency.

• Partner with AV and collaboration technology vendors to deliver reliable and standardized meeting room solutions.
• Perform installation, configuration, testing, troubleshooting and lifecycle management of meeting room technology.
• Support meeting room technology upgrades, expansions, and new site deployments.

• Lead or participate in IT technology deployment and infrastructure projects across manufacturing and office environments.
• Support new building, facility, and workspace deployments, including endpoint, mobile, printing, and collaboration technologies.
• Coordinate project activities across IT teams, business stakeholders, vendors, and contractors.
• Support technology rollouts while minimizing operational impact to manufacturing and business operations.
• Work with external vendors, system integrators, and managed service providers to deliver IT services and projects.
• Evaluate technical solutions, service quality, and vendor performance.

• Education:
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Experience:
  • Minimum 2 years’ experience in IT client services, endpoint computing, desktop engineering, workplace technology, or a related field.
• Technical
  
  Skills:
  
  
  • Strong hands-on experience with Windows PC and laptop hardware, operating systems, peripherals, and enterprise applications.
  • Experience supporting mobile devices and enterprise mobility environments.
  • Experience with printer deployment, configuration, and troubleshooting.
  • Experience supporting meeting rooms, video conferencing, or…